Associate Manager, Integrations Strategy & Operations (Provider Incentivization)

DoorDash; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A leading company in the delivery sector is seeking an Associate Manager for Integrations Strategy & Operations. This role involves shaping integration experiences, developing growth strategies, and leading cross-functional initiatives to enhance merchant satisfaction. The ideal candidate will have strong communication skills, technical savvy, and a proven track record in stakeholder management.

Qualifications

• 5+ years of experience in related fields.
• Strong stakeholder management skills.
• Ability to translate technical concepts into business solutions.

Responsibilities

• Develop and execute a market-leading strategy.
• Define the partnership ecosystem vision.
• Lead cross-functional initiatives to improve merchant experiences.

Skills

Stakeholder management

Communication

Technical translation

Strategic implementation

Excel/Sheets proficiency

SQL proficiency

Education

Bachelor’s degree

Job description

Associate Manager, Integrations Strategy & Operations (Provider Incentivization)

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About the Team

Our Merchant Strategy & Operations team aims to offer best-in-class selection, build modern services for merchants to grow their business, and assist our partners in operations. The Partner Integrations team collaborates with merchants to integrate their tech stack with DoorDash, improving operational efficiency and order quality. The team has expanded from serving US restaurants to providing an integrations platform across markets beyond restaurants and internationally.

About the Role

As the Associate Manager of Partner Integrations, you will shape the future of our integrations experience for Provider Incentivization. You will understand our business landscape, market intelligence, and merchant experience, translating this into growth strategies that enhance the merchant experience through high-quality integrations. You will lead cross-functional initiatives and gain buy-in across teams. The role reports to the Head of Restaurant Partner Integrations and is expected to be hybrid.

Key Responsibilities

• Develop and execute a market-leading strategy: Formulate and implement strategies aligning DoorDash's objectives with market demands to strengthen our ecosystem and promote growth.
• Define our Partnership ecosystem vision: Set the direction, standards, and innovation goals for our partnerships.
• Lead cross-functional initiatives: Drive projects that improve merchant experiences and reduce operational costs.
• Champion the Merchant Experience: Advocate for the integrated merchant experience, connecting teams and decision-makers.

Ideal Candidate

• Detail-oriented, process-driven, organized
• Strong communicator, able to explain complex projects clearly
• Self-starter, thrives in fast-paced environments
• Technically savvy, comfortable with engineering concepts
• Relationship builder, influential across levels and functions

Qualifications

• 5+ years of experience
• Stakeholder management skills
• Ability to translate technical concepts into business solutions
• Experience creating and implementing strategies
• Proficiency with Excel/Sheets and SQL
• Excellent communication skills
• Bachelor’s degree required