Technical Solutions Engineer

ZipRecruiter; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in remote patient monitoring solutions seeks a Technical Solutions Engineer in Montreal. The role involves managing key health-system accounts, ensuring effective communication, and providing integration support. Candidates should have strong technical skills and be fluent in both English and French. Join a collaborative team dedicated to improving patient outcomes and optimizing clinical workflows.

Qualifications

• 3+ years in a technical support or implementation role (healthcare/SaaS)
• Exceptional written/verbal communication in English and French

Responsibilities

• Lead bi-weekly check-ins and drive ticket resolution.
• Troubleshoot FHIR/API and EHR connectivity issues.

Skills

Technical Support

Communication

Organization

Tools

Zendesk

Jira

Web APIs

Job description

Job Description

Note: A French version of this role is available below

About CareSimple

CareSimple delivers enterprise-grade remote patient monitoring solutions – seamlessly integrated with major EHRs and backed by world-class support. Our platform empowers health systems to proactively manage chronic conditions, improve patient outcomes, and optimize clinical workflows. With deep Epic and Cerner integrations, a robust cellular-based device logistics network, and a data-driven escalation engine, we make RPM simple, scalable, and secure. We partner with leading health systems – CHUM, Henry Ford Health, UCSF, MetroHealth, and St. Elizabeth Healthcare – to deliver measurable ROI through CPT-coded reimbursement and population-health improvements. Our collaborative culture values rigor, clarity, and responsiveness, ensuring every customer feels supported and every challenge becomes an opportunity to innovate.

Role Overview

Own a portfolio of key health-system accounts as their primary technical contact. Lead bi-weekly check-ins, drive ticket resolution, oversee device logistics, troubleshoot EHR/software integrations, and capture feedback to guide our roadmap.

Responsibilities

• Account Ownership: Bi-weekly status calls, ticket reviews, and proactive follow-up on missed deliveries or incidents.
• Issue Resolution: Triage via Zendesk; coordinate fixes with Engineering and 3PL partners; provide clear next steps.
• Integration Support: Troubleshoot FHIR/API and EHR connectivity issues; validate data flows.
• Reporting & Feedback: Deliver concise dashboards (uptime, exceptions); log feature requests and improvement ideas.
• Customer Experience: Maintain a positive presence; ensure near-instant responsiveness to customer needs; uphold rigorous documentation.

Qualifications

• 3+ years in a technical support or implementation role (healthcare/SaaS )
• Proficient with web APIs, EHR interfaces, and ticketing systems (Zendesk/Jira)
• Strong organizational skills; able to juggle multiple accounts
• Exceptional written/verbal communication in English and French
• Must be based in Quebec and eligible to work in Canada without sponsorship

To Apply

Email [e-mail] with subject “Technical Solutions Engineer – Montreal, QC”

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À propos de CareSimple

CareSimple propose des solutions de « remote patient monitoring » intégrées aux principaux DME au Canada et aux Etats-Unis et soutenues par un support expert. Notre plateforme, adoptée par le CHUM, Henry Ford Health, UCSF, MetroHealth et St. Elizabeth Healthcare, permet de gérer les maladies chroniques et d’optimiser les flux cliniques grâce à des intégrations avec Epic/Cerner, un réseau logistique de dispositifs cellulaires et un moteur de triage qui utilise des modèles statistiques avancés.

Description du poste

Vous serez le contact technique principal d’un portefeuille de comptes clés. Vous animerez des points bimensuels, gérerez tickets et livraisons, résoudrez les intégrations DME/logiciel, et remontrez retours et idées d’amélioration.

Responsabilités

• Suivi client : points bimensuels et suivi proactif des tickets, livraisons et incidents
• Résolution d’incidents : tri via Zendesk; coordination des correctifs avec l'ingénierie et 3PL
• Support d’intégration : résolution de la connectivité FHIR /API et validation des flux DME
• Rapports & retours : livrables de tableaux de bord synthétiques (disponibilité, exceptions) et consignation des demandes
• Expérience client : réactivité immédiate et documentation rigoureuse

Profil recherché

• 3+ ans en support technique ou implémentation (santé/SaaS préféré)
• Maîtrise des API web, interfaces DME et systèmes de tickets (Zendesk/Jira)
• Excellente organisation et gestion simultanée de plusieurs comptes
• Communication écrite et orale exceptionnelle en anglais et en français
• Résident du Québec, éligible à travailler au Canada sans parrainage

Pour postuler

Envoyez votre CV et lettre de motivation à [e-mail] avec le sujet “Ingénieur Solutions Techniques – Montreal, QC”