Technical Solutions Engineer

CareSimple; Montreal; On-site; CAD 80,000 - 140,000; Full time

Job summary

An innovative company is seeking a Technical Solutions Engineer to manage health-system accounts and ensure seamless EHR integrations. This role involves leading customer interactions, resolving technical issues, and maintaining high standards of documentation. You will be at the forefront of enhancing patient outcomes through effective remote monitoring solutions. If you are passionate about technology and healthcare, this is a fantastic opportunity to make a meaningful impact in the industry while working in a collaborative and supportive environment.

Qualifications

• 3+ years in a technical support or implementation role, preferably in healthcare/SaaS.
• Proficient with web APIs and ticketing systems like Zendesk and Jira.

Responsibilities

• Own key health-system accounts as the primary technical contact.
• Troubleshoot EHR/software integrations and capture feedback.

Skills

Technical Support

Web APIs

EHR Interfaces

Zendesk

Jira

Organizational Skills

Communication Skills

Job description

Note: A French version of this role is available below

About CareSimple

CareSimple delivers enterprise-grade remote patient monitoring solutions – seamlessly integrated with major EHRs and backed by world-class support. Our platform empowers health systems to proactively manage chronic conditions, improve patient outcomes, and optimize clinical workflows. With deep Epic and Cerner integrations, a robust cellular-based device logistics network, and a data-driven escalation engine, we make RPM simple, scalable, and secure. We partner with leading health systems – CHUM, Henry Ford Health, UCSF, MetroHealth, and St. Elizabeth Healthcare – to deliver measurable ROI through CPT-coded reimbursement and population-health improvements. Our collaborative culture values rigor, clarity, and responsiveness, ensuring every customer feels supported and every challenge becomes an opportunity to innovate.

Role Overview

Own a portfolio of key health-system accounts as their primary technical contact. Lead bi-weekly check-ins, drive ticket resolution, oversee device logistics, troubleshoot EHR/software integrations, and capture feedback to guide our roadmap.

Responsibilities

• Account Ownership: Bi-weekly status calls, ticket reviews, and proactive follow-up on missed deliveries or incidents.
• Issue Resolution: Triage via Zendesk; coordinate fixes with Engineering and 3PL partners; provide clear next steps.
• Integration Support: Troubleshoot FHIR/API and EHR connectivity issues; validate data flows.
• Reporting & Feedback: Deliver concise dashboards (uptime, exceptions); log feature requests and improvement ideas.
• Customer Experience: Maintain a positive presence; ensure near-instant responsiveness to customer needs; uphold rigorous documentation.

Qualifications

• 3+ years in a technical support or implementation role (healthcare/SaaS preferred)
• Proficient with web APIs, EHR interfaces, and ticketing systems (Zendesk/Jira)
• Strong organizational skills; able to juggle multiple accounts
• Exceptional written/verbal communication in English and French
• Must be based in Quebec and eligible to work in Canada without sponsorship

To Apply

Email [e-mail] with subject “Technical Solutions Engineer – Montreal, QC”

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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