Desktop Support Analyst

University of Northern British Columbia; Prince George; On-site; CAD 62,000 - 66,000; Full time

Job summary

Join a leading university's IT team as a Desktop Technology Support Specialist, providing essential tech support for students and staff. This role emphasizes teamwork, innovation, and a commitment to enhancing the user experience within the library and archives. Ideal candidates will have a background in computing and a passion for technology. Enjoy a supportive work environment with opportunities for professional growth.

Benefits

Excellent benefit packages

Employee training and development opportunities

Qualifications

• Minimum 3 years experience in customer service IT support.
• Ability to lift up to 18 kg and perform physical troubleshooting tasks.

Responsibilities

• Manage desktops, laptops, and mobile devices.
• Troubleshoot and maintain printers and specialized hardware.
• Collaborate with Library and Archives staff for technology solutions.

Skills

Communication

Interpersonal Skills

Time Management

Education

Diploma or degree in a computing related discipline

Tools

Microsoft Endpoint Configuration Manager

Microsoft Intune

Microsoft 365

Library ILS / LMS

Scripting / coding

Job description

April 2025 to February 2026)

Purpose

Reporting to the Client Services Coordinator, this position is responsible for desktop technology support for the staff, faculty, and student resources of the Geoffrey R. Weller Library and the UNBC Northern BC Archives and Special Collections. The Library serves the whole UNBC community : staff, students, guests, in addition to the community of Prince George and communities throughout the North.

Who are we looking for?

You love working with technology. It is more than just a job, and you enjoy learning about new advances and techniques. You are self-motivated and have a passion for bringing technology and people together to solve tough problems. You will bring forward great ideas that make systems more reliable, extensible, and available. You can work with other talented IT professionals to maintain excellent systems experience and availability. You can synthesize information and knowledge from several sources. You can make decisions where not all the required information is available and adapt quickly as new information is available.

Why join UNBC's Information Technology Team?

We work closely together and value teamwork, respect, and inclusion from all people on the team. We are a small, agile team that has autonomy over how work is accomplished. A good life / work balance is valued. We are always looking for ways to improve; our high trust environment means we encourage experimentation since it provides great opportunities for learning. This focus on learning is also why we are here; to support the success of students and research, knowing we are transforming lives and communities in the North and around the world. We support self-improvement and will try to provide the support you need to be successful in your position, such as skill building and opportunities for advancement. We prefer sustainable approaches to our work, and our system architecture aims to be highly resilient. These approaches enable us to focus on adding value to our community.

Responsibilities

Duties include but are not limited to :

• Working with the Library and Archives staff to assess, propose, and implement solutions for technology (software and hardware) needs;
• Managing desktops, laptops, and mobile devices : Imaging with Windows OS, deploying, updating / patching, installing software, resolving software and hardware issues;
• Deploying, maintaining, and troubleshooting printers, scanners, and other specialized hardware used within the Library and Archives;
• Special projects to fulfill Library and Archives initiatives; and
• Maintaining and expanding internal and public knowledge bases / documentation.

Qualifications

The successful candidate will have a diploma or degree in a computing related discipline : for example, networking, operating systems, Microsoft operating systems, or Computer Science. The successful candidate will have a minimum of 3 years of experience working with computers in a customer service environment, supporting customers or clients with software troubleshooting. An equivalent combination of experience and education will be considered.

Experience or skills in the following areas are desirable :

• Microsoft Endpoint Configuration Manager (MECM) and / or Microsoft Intune
• Microsoft 365
• Any Library ILS / LMS
• Scripting / coding

The successful candidate will be able to communicate effectively, both verbally and in writing, and possesses excellent interpersonal and time management skills. We are looking for a self-starter with the ability to manage changing priorities, meet deadlines, and deliver results. The ability to establish effective working relationships with a diverse set of clients, including senior technical staff, support staff, faculty members, and students is essential. Other job requirements include the ability to lift up to 18 kg on an occasional basis, climb ladders, bend under desks, and other physical movements associated with troubleshooting, repair and replacement of computer hardware.

The successful candidate must be able to provide a clear criminal record check.

The entry level of the Progression Plan commences at a Grade 7 ($62,644.40 to $65,228.80) and progresses through to a Grade 9 ($70,215.60 to $73,127.60) in the Unified ITS Progression Plan. The starting salary will be dependent upon the successful applicant's qualifications and placement within the plan.

UNBC offers excellent benefit packages, and employee training and development opportunities. For more details, please see :

Normal hours of work will be 8 : 30am - 4 : 30pm, Monday through Friday.

Our Commitment to Diversity and Employment Equity

The University of Northern British Columbia is fully committed to creating and maintaining an equitable, diverse, and inclusive environment that is accessible to all. We are devoted to ensuring a welcoming, safe, and inclusive campus free from harassment, bullying, and discrimination. This commitment is woven into our motto and mission. In the Dakelh language, UNBC's motto 'En Cha Huná translates to "they also live" and means respect for all living things. Through the respect for all living things, we are able to grow and learn better together, each bringing our own unique individual differences and contributions to inspire leaders for tomorrow by influencing the world today.

Employment equity requires that we remove barriers and overcome both direct and indirect discrimination. In this way, the pool of excellent candidates increases substantially. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and / or status as a First Nation, Metis, Inuit, or Indigenous person.

About the Community

Since its founding in 1990, the University of Northern British Columbia (UNBC) has emerged as one of Canada's best small research-intensive universities, with a passion for teaching, discovery, people, and the North. UNBC's excellence is derived from community-inspired research, hands-on learning, and alumni who are leading change around the world.

Since time immemorial, Indigenous peoples have walked gently on the diverse traditional territories where the University of Northern British Columbia community is grateful to live, work, learn, and play. We are committed to building and nurturing relationships with Indigenous peoples, we acknowledge their traditional lands, and we thank them for their hospitality. UNBC's largest campus in Prince George is located on the traditional unceded territory of the Lheidli T'enneh, in the spectacular landscape near the geographic centre of beautiful British Columbia.

UNBC consistently ranks in the top three in its category in the annual Maclean's university rankings. UNBC also recently placed among the top five per cent of higher education institutions worldwide by the Times Higher Education World University Rankings.

With a diverse student population, the University is friendly, inclusive, and supportive. Prince George is a city of ~80,000 people with impressive cultural, educational, and recreational amenities. For more information about living and working in Prince George, please refer to http : / / www.unbc.ca / experience and https : / / moveupprincegeorge.ca. Make your mark with this leading post-secondary institution.

Create a job alert for this search