Customer Service Specialist

ZipRecruiter; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in the design industry is looking for a Customer Service Specialist in Toronto. The role involves order entry, client communication, and ensuring timely project delivery. Ideal candidates will have strong customer service skills and may benefit from proficiency in Spanish. This full-time position offers a dynamic work environment with opportunities for growth.

Qualifications

• Professional working proficiency in Spanish is a plus.

Responsibilities

• Order entry for dealers and e-commerce clients.
• Prepare sales quotes and communicate order updates.
• Process and evaluate claims related to the company's products.

Skills

Customer Service

Order Entry

Communication

Problem Solving

Spanish proficiency

Job description

Job Description

Job description

Customer Service Specialist - Artemide Toronto.

Responsibilities Customer Service

-Order entry (dealers and e-commerce clients).

-Close collaboration with respective RSM's and clients.

-Prepare sales quotes.

-Communicate order updates & deliveries (lead times).

-Answer all client inquiries in relation to orders.

-Follow-up on open orders with all related departments to ensure timely project delivery.

-Stock verification

-Documentation requests (installation sheets, product sheets etc.)

-Code requests

-Pricing on all Artemide lines for dealers and e-commerce clients.

-Answer all incoming calls & emails (internal and external)

-Processing and evaluating all claims (retail and e-commerce), related to the company’s products, ensuring accurate and timely resolution.

Reporting to CEO.

Professional working proficiency in Spanish is a plus.

Industry

Design

Employment Type

Full-time.

Please send your resume to: [e-mail]