Customer Service / Technical Support Representative, Hybrid (NA) - Canada

Convergys; Niagara Falls; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service is seeking a Customer Service / Technical Support Representative in Niagara Falls. This role involves assisting customers with inquiries and providing solutions for various client products. Ideal candidates will have strong communication skills and a background in customer service, with opportunities for career progression and remote work after 90 days.

Benefits

Paid classroom and on-the-job training

Employee referral bonus opportunities

DailyPay enrollment option

Registered Retirement Savings Plan

Paid PTO and holidays

Medical, dental, and vision insurance

Health and wellness programs

Mentorship programs

Qualifications

• 1 year of customer service experience or equivalent.
• Familiarity with iOS and/or macOS preferred.
• Eagerness to learn new technologies.

Responsibilities

• Be the point of contact for technical inquiries.
• Listen attentively to customer needs and concerns.
• Prepare complete and accurate work including notating accounts.

Skills

Effective communication skills

Problem-solving skills

Multi-tasking

Education

High School diploma or GED

Tools

iOS

macOS

Job description

Customer Service / Technical Support Representative, Hybrid (NA) - Canada

Customer Service / Technical Support Representative, Hybrid (NA) - Canada

Apply locations CAN Niagara Falls - 6840 McLeod Road, Unit 5

Time type : Full time

Posted on : Posted 30+ Days Ago

Job requisition id : R1584931

Job Title : Customer Service / Technical Support Representative, Hybrid (NA) - Canada

Job Description

The Customer Service / Technical Support Representative interfaces with customers via inbound / outbound calls and / or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and / or services.

• Candidates must be located within 64 KM (40 miles) from the Niagara Falls site

What You Will Do In This Role

• Be the point of contact for technical inquiries about hardware, software, or other designated client products.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard / unstructured and require some clarification or conceptual thinking.
• Prepare complete and accurate work including appropriately notating of accounts as required.
• Maintain broad knowledge of client products, such as : smartphones, tablets, computers, and wearables. Familiarity with iOS and / or macOS, or comparable technology, is preferred.
• Deliver expert customer experiences…with a smile.

Your Qualifications

• Must live within 64 KM from our Niagara Falls location.
• 1 year of customer service experience or equivalent with a High School diploma or GED.
• Effective communication skills in English, both written and verbally.
• Familiarity with iOS and / or macOS, or comparable technology, is preferred.
• Proficiency in fast-paced multi-tasking with strong problem-solving skills.
• Eagerness to learn new technologies.
• Patience in working with customers is second nature for you.
• The availability to work during the Hours of Operation : 8 : 00 am-11 : 30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance.

What’s In It For You

• 19.50 / hr starting wage with career progression up to $20.47 / hr
• Full time, paid classroom and on the job training in our beautiful Niagara Falls location
• Opportunity to work from home after 90 days with the possibility of being recalled to site at anytime
• Lucrative employee referral bonus opportunities
• DailyPay enrollment option to access pay "early," when you want it
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws.

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