Customer Service/Technical Support Representative, Hybrid (NA) - Canada

Concentrix; Port Colborne; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Service/Technical Support Representative to provide exceptional support via calls and web. The role involves resolving customer issues, maintaining product knowledge, and ensuring customer satisfaction. Join a diverse team with opportunities for growth and a supportive work environment.

Benefits

Starting wage of $19.50/hr

Full-time paid training

Opportunity to work from home

Referral bonuses

Comprehensive benefits

Health and wellness programs

Qualifications

• At least 1 year of customer service experience.
• Effective communication skills in English.

Responsibilities

• Serve as the point of contact for technical inquiries.
• Accurately document customer interactions.
• Deliver excellent customer experiences.

Skills

Effective communication

Problem solving

Multitasking

Customer-focused attitude

Education

High School diploma or GED

Tools

iOS

macOS

Job description

Job Title:

Customer Service/Technical Support Representative, Hybrid (NA) - Canada

Job Description

The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans encouraged to apply.)

Location and Requirements

Location: Niagara Falls, Ontario, Canada

Candidates must be located within 64 KM (40 miles) from the Niagara Falls site

Job Overview

The Customer Service / Technical Support Representative interacts with customers through calls or web, providing support and resolving routine issues related to client products and services.

About Concentrix

Join a global organization that values a people-first, inclusive culture. Recognized as one of the 'World’s Best Workplaces' and 'Best Companies for Career Growth,' we foster a diverse team from over 70 countries committed to delivering exceptional customer experiences and innovative solutions.

Career Growth and Development

We offer comprehensive training, ongoing support, and opportunities for advancement. About 80% of our managers and leaders have been promoted from within, supported by our free learning and leadership programs.

Key Responsibilities

• Serve as the point of contact for technical inquiries about hardware, software, or other client products.
• Greet customers courteously and professionally.
• Listen actively, demonstrate empathy, and build rapport.
• Clarify customer needs and use resources to resolve issues.
• Accurately document customer interactions and account details.
• Maintain knowledge of client products, including smartphones, tablets, computers, wearables, and familiarity with iOS and macOS is preferred.
• Deliver excellent customer experiences with a positive attitude.

Qualifications

• Must live within 64 KM of Niagara Falls location.
• At least 1 year of customer service experience or equivalent, with a High School diploma or GED.
• Effective communication skills in English, both written and verbal.
• Familiarity with iOS, macOS, or similar technologies is preferred.
• Ability to multitask and solve problems efficiently.
• Eagerness to learn new technologies.
• Patience and a customer-focused attitude.
• Availability to work during hours of operation: 8:00 am - 11:30 pm EST, Monday to Sunday, with schedule changes every 3 months based on performance.

Benefits

• Starting wage of $19.50/hr, with potential to increase to $20.47/hr.
• Full-time paid training at Niagara Falls location.
• Opportunity to work from home after 90 days.
• Referral bonuses, DailyPay options, and comprehensive benefits including insurance, retirement plans, PTO, and holidays.
• Health and wellness programs, mentorship, and a modern work environment.
• Participation in diversity, equity, inclusion, and community initiatives.

Application

If you're ready to reimagine your career, apply today and join over 440,000 global team members at Concentrix.