Customer Service / Technical Support Representative, Hybrid (NA) - Canada

Concentrix Limited Company; Niagara Falls; On-site; CAD 30,000 - 60,000; Full time

Job summary

Ein zukunftsorientiertes Unternehmen sucht einen Customer Service/Technical Support Representative, um ein dynamisches Team in Niagara Falls zu unterstützen. Diese Rolle bietet die Möglichkeit, in einem inklusiven Umfeld zu arbeiten, das auf persönliches Wachstum und berufliche Entwicklung setzt. Mit umfassenden Schulungen und einem klaren Karrierepfad haben Sie die Chance, sich in einer globalen Organisation zu entfalten. Wenn Sie leidenschaftlich daran interessiert sind, außergewöhnliche Kundenerlebnisse zu schaffen, ist dies die perfekte Gelegenheit für Sie!

Benefits

Gesundheits- und Zahnversicherung

PTO und Feiertage

Mitarbeiterempfehlungsbonus

Mentorship-Programme

Tägliche Bezahlung

Karriereentwicklungsprogramme

Diversity- und Inklusionsprogramme

Moderne Büroeinrichtungen

Netzwerkmöglichkeiten

Wellness-Programme

Qualifications

• 1 Jahr Erfahrung im Kundenservice ist erforderlich.
• Fähigkeit, freundlich und professionell zu kommunizieren.

Responsibilities

• Technische Anfragen zu Hardware und Software bearbeiten.
• Kunden freundlich begrüßen und deren Anliegen klären.

Skills

Kundenservice Erfahrung

Kommunikationsfähigkeiten

Multitasking

Problemlösungsfähigkeiten

Technologieaffinität

Education

High School Diplom oder GED

Tools

iOS

macOS

Job description

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Job Title

Customer Service/Technical Support Representative, Hybrid (NA) - Canada

Job Description

The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans encouraged to apply.)

Title: Customer Service / Technical Support Representative (Hybrid in Niagara Falls)

Location: Niagara Falls, Ontario, Canada

• Candidates must be located within 64 KM (40 miles) from the Niagara Falls site**
  
  

Job Description

The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service /Technical Support Representative position at Concentrix is just the right place for you!

As a Customer Service/Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Concentrix Customer Service/Technical Support Representative you'll:

• Be the point of contact for technical inquiries about hardware, software, or other designated client products.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Prepare complete and accurate work including appropriately notating of accounts as required.
• Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.
• Deliver expert customer experiences…with a smile.
  
  

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for Concentrix Customer Service/Technical Support Representative role include:

• Musts live within 64 KM from our Niagara Falls location.
• 1 year of customer service experience or equivalent with a High School diploma or GED.
• Effective communication skills in English, both written and verbally.
• Familiarity with iOS and/or macOS, or comparable technology, is preferred.
• Proficiency in fast-paced multi-tasking with strong problem-solving skills.
• Eagerness to learn new technologies.
• Patience in working with customers is second nature for you.
• The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
  
  

What’s In It For You

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• $19.50/ hr starting wage with career progression up to $20.47/hr
• Full time, paid classroom and on the job training in our beautiful Niagara Falls location
• Opportunity to work from home after 90 days with the possibility of being recalled to site at anytime
• Lucrative employee referral bonus opportunities
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
  
  

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

CAN Niagara Falls - 6840 McLeod Road, Unit 5

Language Requirements

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.

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