Customer Service/Technical Support Representative, Hybrid (NA) - Canada

Concentrix; Niagara-on-the-Lake; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

Join a leading global organization as a Customer Service/Technical Support Representative in Niagara Falls. This hybrid role involves assisting customers with technical inquiries and providing exceptional service. Enjoy a supportive work environment with opportunities for career growth and development. With comprehensive training and a people-first culture, Concentrix is committed to your success and offers competitive wages and benefits.

Benefits

Paid classroom and on-the-job training

Opportunity to work from home after 90 days

Referral bonuses

DailyPay options

Health and wellness programs

Qualifications

• At least 1 year of customer service experience.
• Effective verbal and written communication skills in English.

Responsibilities

• Serve as the primary contact for technical inquiries.
• Accurately document customer interactions and update accounts.

Skills

Communication

Multitasking

Problem Solving

Education

High School diploma or GED

Tools

iOS

macOS

Job description

Job Title:

Customer Service/Technical Support Representative, Hybrid (NA) - Canada

Job Description

The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans encouraged to apply.)

Position Details

Title: Customer Service / Technical Support Representative (Hybrid in Niagara Falls)

Location: Niagara Falls, Ontario, Canada

Note: Candidates must be located within 64 KM (40 miles) from the Niagara Falls site

Job Overview

The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the web. This role involves providing customer service support and resolving routine inquiries related to client products and services.

Why Join Us?

Are you seeking a career change with a forward-thinking global organization that values a people-first, inclusive culture? Join Concentrix, recognized as one of the "World’s Best Workplaces" and for its excellent career growth opportunities. Become part of a diverse team from over 70 countries, committed to delivering exceptional customer experiences and innovative tech solutions.

Career Development

We offer comprehensive training, ongoing support, and significant internal promotion opportunities. About 80% of our managers and leaders have been promoted from within. We also provide free learning and leadership development programs to help you achieve your career aspirations.

Key Responsibilities

• Serve as the primary contact for technical inquiries about hardware, software, or other designated client products.
• Greet customers courteously and professionally, following established procedures.
• Listen attentively to customer needs, demonstrate empathy, and build rapport.
• Clarify customer requirements, use decision-support tools, and resolve non-standard issues.
• Accurately document customer interactions and update accounts as necessary.
• Maintain a broad knowledge of client products, including smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS is preferred.
• Deliver exceptional customer service with a positive attitude.

Qualifications

• Must reside within 64 KM of Niagara Falls location.
• At least 1 year of customer service experience or equivalent, with a High School diploma or GED.
• Effective verbal and written communication skills in English.
• Familiarity with iOS and/or macOS or similar technology is preferred.
• Ability to multitask effectively and solve problems efficiently.
• Eagerness to learn new technologies.
• Patience and professionalism when working with customers.
• Availability to work during operational hours: 8:00 am - 11:30 pm EST, Monday to Sunday, with schedule adjustments every 3 months based on performance.

Benefits

We invest in our people through training, career development, and a supportive work environment. Benefits include:

• Starting wage of $19.50/hr, with potential to increase to $20.47/hr.
• Paid classroom and on-the-job training at Niagara Falls location.
• Opportunity to work from home after 90 days, with potential recall to the office.
• Referral bonuses, DailyPay options, health and wellness programs, and more.

Join Us

If you're ready for an exciting career with Concentrix, apply today and join a global community of over 440,000 passionate professionals dedicated to making a difference.