Bilingual MMS Documentation Clerk - Contract

Randstad Canada; Moncton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in Moncton is seeking a motivated Corporate Office Admin to provide exceptional customer service and administrative support. This full-time, permanent position requires bilingualism in French and English, along with strong multitasking and organizational skills. Join a collaborative team environment and enjoy opportunities for training and development.

Benefits

Collaborative and inclusive team environment

Training and development opportunities

Monday to Friday in office

Located in Downtown Moncton

Qualifications

• Bilingual (French-English) is a must.
• 1-2 years of experience in customer service or administrative support.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Manage multiple client procedures and service level agreements.
• Monitor mailboxes and workflows, handle calls and documents.
• Improve customer experience and identify process improvements.

Skills

Communication

Multitasking

Organizational Skills

Problem-Solving

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Our client, is a dynamic and well established company that prides itself on fostering a professional and welcoming environment. We are seeking a motivated and reliable Corporate Office Admin to be the first point of contact for clients, ensuring exceptional customer service and administrative support.

This is an excellent opportunity for an individual with excellent communication skills, a positive attitude, and a strong ability to manage multiple tasks in a fast-paced corporate environment.

This is a full time permanent position that requires you to be Bilingual (French-English)

Advantages

• Monday to Friday in office
• Downtown Moncton
• A collaborative and inclusive team environment
• Training and development opportunities
• Working with a well known company

Responsibilities

Efficiently multitask and prioritize between multiple client procedures and service level agreements while processing mortgage loan document packages

Elevate any data and document discrepancies to our clients and management team for resolution in order to avoid transactional delays

Monitor multiple mailboxes and workflows as well as handle inbound and outbound calls, as well as mail and scanning of documents

Support the team by providing quick and precise responses based on client requirements and FCT standards

Seek opportunities to improve customer experience by taking ownership of every file by recognizing trends and identifying areas requiring process improvements

Qualifications

French is a must

High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

1-2 years of experience in a customer service, or administrative support role.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment (phones, fax, photocopier).

Excellent verbal and written communication skills.

Ability to multitask and prioritize effectively in a fast-paced environment.

Strong organizational and time management skills.

Positive, professional, and friendly demeanor.

Strong problem-solving skills with attention to detail.

Summary

If this is something you are interested in, please apply today! Please note that only those who qualify for the role will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.

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Bilingual Contract • Moncton, New Brunswick, CA