clerk, front desk - hotel

Government of Canada; Quesnel; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated individual to join their team. This role involves providing exceptional customer service, managing guest registrations, and ensuring a smooth check-in and check-out process. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent communication and organizational skills. With responsibilities ranging from answering inquiries to maintaining room assignments, this position offers a unique opportunity to contribute to a welcoming atmosphere. If you're passionate about hospitality and enjoy working with people, this role is perfect for you.

Benefits

Free parking available

Qualifications

• Experience in customer service and hospitality is an asset.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Register guests, assign rooms, and process reservations.
• Provide information on hotel facilities and assist guests with inquiries.
• Balance cash and complete necessary reports.

Skills

Customer Service

Attention to Detail

Communication Skills

Client Focus

Education

Secondary (high) school graduation certificate

Tools

Multi-line switchboard

Word processing software

Database software

Computerized bookkeeping system

Central reservation system (CRS)

Spreadsheet

Internet

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

Experience an asset

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Responsibilities Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Experience and specialization Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Database software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Spreadsheet
• Internet

Additional information Security and safety

• Bondable

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

Benefits Other benefits

• Free parking available