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Technical Representative / Représentant Technique

Caterpillar Financial Services Corporation

Ontario

On-site

CAD 70,000 - 90,000

Full time

Yesterday
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Job summary

Join a leading company as a Technical Representative, where you will support Surface Mining Equipment in Eastern Canada. You will enhance customer satisfaction, manage product issues, and collaborate with dealers to improve service quality. This role requires technical expertise and strong relationship management skills, with opportunities for professional growth and development.

Benefits

Medical, dental, and vision coverage
Paid time off plan
Defined Contribution Pension Plan
Employee Share Purchase Plan
Short and long-term disability coverage
Life Insurance
Employee Assistance Programs

Qualifications

  • Direct field experience with dealers and customers in the mining industry.
  • Knowledge of Mining equipment, machine lifecycle, product support, and maintenance practices.

Responsibilities

  • Build and maintain partnerships with end users to drive customer satisfaction.
  • Launch product problem management initiatives and counsel dealers.
  • Provide technical guidance and support to ensure product improvements.

Skills

Technical Excellence
Customer Focus
Relationship Management
Decision Making
Effective Communications

Education

Bachelor’s degree in Engineering

Job description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Go-to Market group, part of the Resource Industries Sales, Services and Technology division is currently seeking a Technical Representative for the Eastern Canada territory , supporting Surface Mining Equipment. In this role, you will be responsible for effectively supporting Product Problems related to Mining Equipment within your assigned territory. Through this you will minimize the commercial impact of customer challenges related to products, applications, and maintenance requirements, you will have a direct bottom-line impact on Caterpillar and dealer financial results. This position serves as a service liaison among dealers, customers, and other Caterpillar team members. This is generally a technical service assignment for an experienced, individual contributor on assignments that are complex and challenging and begin to become strategic in nature. Your development and continual learning will be directed through experience and staying abreast of technology changes. Key learning comes from gaining experience in the assigned territory, developing communication and people relationship skills, improving problem-solving techniques, building business skills, enhancing the use of Caterpillar systems, and developing leadership abilities.

What you will do :

  • Build and maintain partnerships with end users, driving customer satisfaction by ensuring fair value in partnership with dealer personnel.
  • Launch product problem management initiatives, regularly interfacing with dealers and customers to minimize the commercial impact of customer complaints and ensuring customers receive fair value.
  • Counsel dealers in managing and driving the Product Improvement Program cost-effectively and within designated time frames.
  • Provide technical guidance and counsel dealers on presentations designed to inform customers of machine improvements and service advantages.
  • Understand market needs and build an understanding of how and why decisions are made within your workgroup and organization. You will be responsible for applying those decisions to support and develop product and process improvements, and dealer effectiveness. You will also learn to apply knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs.
  • Administer company policy Warranty / Goodwill settlements and work with service specialists to ensure dealers have the technical capability to identify and repair product deficiencies.
  • Work with Service Specialists to ensure dealers meet targets; provide input to Service Operations Specialists for shop operations, service process improvements, and systems; help dealers achieve higher service quality and improve profitability; and work with other reps to develop total customer solutions that support sales efforts.

What skills you will have :

Safety Excellence : Conduct tasks with a Safety first mindset, ensuring Customer and Dealer Safety Regulations are understood and practiced.

Technical Excellence : Direct field experience working with dealers and customers in the mining or related industry. Working knowledge of Mining equipment, machine lifecycle and economics, product support, condition monitoring, applied failure analysis, and equipment maintenance practices.

Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions. Understanding of Caterpillar Dealer coverage and operations.

Products and Services : Deep product knowledge, and application experience with equipment and production technologies.

Relationship Management : Superior relationship-building skills and the ability to execute through a team of Caterpillar, Dealer, and Customer personnel.

Decision Making and Critical Thinking : Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications : Superior communication skills – both written and verbal – that range from operational and technical discussions to Dealer Principal and Executive presentations.

Top Candidates will also have :

A bachelor’s degree in Engineering or related curriculum.

Bilingual in French to enhance our customer service for a diverse audience.

Additional Information :

Domestic relocation assistance is available.

The position requires 50-60% travel.

Sponsorship is not available.

What you will get :

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides :

  • Medical, dental, and vision coverage
  • Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
  • Defined Contribution Pension Plan
  • Employee Share Purchase Plan
  • Short and long-term disability coverage
  • Life Insurance
  • Employee Assistance Programs
  • Subject to annual eligibility and incentive plan guidelines.

Please frequently check the email associated with your application, including the junk / spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com / social-media.

Posting Dates :

March 31, 2025 - April 13, 2025

Caterpillar is an Equal Opportunity Employer (EEO).

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