Conference Services Manager

FAIRMONT; Whistler; On-site; CAD 65,000 - 70,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Conference Services Manager to join their dynamic team. This role involves organizing convention bookings and ensuring client satisfaction through effective communication and coordination. You will be responsible for liaising between various departments to deliver exceptional service and create memorable experiences for guests. With a focus on building rapport and repeat business, this position offers the chance to thrive in a vibrant environment while enjoying the benefits of a renowned resort. If you are passionate about hospitality and eager to make an impact, this opportunity is for you.

Benefits

Subsidized Staff Accommodation

Complimentary Meals

Employee Travel Program

Leisure Benefits (Golf and Ski Passes)

Qualifications

• Previous management experience in a similar role is required.
• Proficient in Delphi and Microsoft Office software.

Responsibilities

• Organize convention bookings and manage client relationships.
• Create floor plans and conduct pre-conference meetings.

Skills

Management Experience

Client Relationship Management

Communication Skills

Education

CMP Certification

Tools

Delphi

Microsoft Office

Property Manager Software

Job description

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Title: Conference Services Manager

Job Description:

Working within our Conference Services Team, you will be an ambassador for our exceptional offerings at Fairmont Chateau Whistler, liaising between multiple departments to exceed the expectations of your clients!

Salary Range: $65,000 - $70,000 gross annually, based on previous experience and education

Key Responsibilities:

• Organize convention bookings from the date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage, and audio-visual needs.
• Create floor plans for each event to ensure banquet and client satisfaction prior to setup.
• Establish and maintain rapport with clients before, during, and after conferences to encourage repeat business.
• Initiate billing procedures, ensuring deposits and credit applications are received.
• Conduct pre-conference meetings with clients and relevant departments to confirm all details.
• Attend daily meetings to review event contracts and communicate last-minute changes.

Qualifications:

• Previous management experience in a similar role is required.
• Proficient in Delphi, Microsoft Office, and Property Manager software.
• Knowledge of hotel banquet operations is an asset.
• CMP Certification is an asset.

Benefits & Perks:

• Subsidized staff accommodation.
• Complimentary meals in our staff cafeteria per shift.
• Access to our Employee Travel Program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
• Leisure benefits including golf and ski passes.

Additional Information:

Visa Requirements: To apply, you must be legally eligible to work in Canada. The hotel cannot assist with obtaining Canadian work authorization.

Apply Today: Whether you're starting your career or seeking a new adventure, visit www.Whister-Jobs.ca to learn more about opportunities at Fairmont Chateau Whistler!

We encourage applicants to inform us if they require accommodations during the application or interview process. Please contact us confidentially at: [e-mail].