Conference Services Manager

Accor; Whistler; On-site; CAD 65,000 - 70,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Conference Services Manager to join their dynamic team. This role is pivotal in ensuring exceptional client experiences through meticulous event planning and coordination. You will be the key liaison between various departments, ensuring that every detail is executed flawlessly—from initial bookings to post-event follow-ups. With a focus on client satisfaction and repeat business, you will thrive in a fast-paced environment that celebrates both winter sports and summer adventures. Join a company that values its employees and offers a range of perks, including subsidized accommodation and leisure benefits.

Benefits

Subsidized Staff Accommodation

Complimentary Meals

Employee Travel Program

Hotel Leisure Benefits

Qualifications

• Previous management experience in a similar role is required.
• Proficiency in Delphi and Microsoft Office is essential.

Responsibilities

• Organize convention bookings from start to finish, ensuring all client needs are met.
• Create detailed floor plans and maintain client rapport throughout events.

Skills

Management Experience

Client Liaison

Event Planning

Communication Skills

Education

CMP Certification

Tools

Delphi

Microsoft Office

Property Manager

Job description

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Title: Conference Services Manager

Working within our Conference Services Team, you will be an ambassador for our exceptional offerings at Fairmont Chateau Whistler, liaising between multiple departments to exceed the expectations of your clients!

Salary Range: $65,000 - $70,000 gross annually, based on previous experience and education

Key Responsibilities:

• Organize convention bookings from the initial booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage, and audio-visual needs.
• Create floor plans for each event to ensure banquet and client satisfaction prior to setup.
• Establish and maintain rapport with clients before, during, and after conferences, encouraging repeat business.
• Initiate billing procedures, ensuring deposits and credit applications are received.
• Conduct pre-conference meetings with clients and relevant departments to confirm all details.
• Attend daily meetings to review event contracts and communicate last-minute changes to appropriate departments.

Qualifications:

• Previous management experience in a similar role is required.
• Proficiency in Delphi, Microsoft Office, and Property Manager.
• Knowledge of hotel banquet operations is an asset.
• CMP Certification is an asset.

Perks & Benefits:

• Subsidized staff accommodation provided.
• Complimentary meals in our staff cafeteria per shift.
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
• Hotel leisure benefits, including golf and ski passes.

Additional Information

Visa Requirements: To proceed with your application, you must be legally eligible to work in Canada. The hotel cannot assist with obtaining Canadian work authorization.

APPLY TODAY: Whether you're launching your career or seeking a new adventure, visit www.Whister-Jobs.ca to learn more about Fairmont Chateau Whistler and the opportunities within our resort!

We encourage applicants to inform us if accommodations are needed during the application or interview process. Please contact us confidentially at [e-mail].