Lead, Capacity, Access and Flow

Ontario Health; Ontario; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

Ontario Health is seeking a Lead for Capacity, Access, and Flow to support health system strategies in the East Region. The role involves project management, stakeholder engagement, and data analysis to improve healthcare delivery. This position offers a collaborative team culture and opportunities for professional growth.

Benefits

Fully paid medical, dental and vision coverage

Health care spending or wellness spending account

Three personal days and two float days annually

Three weeks’ vacation to start

Collaborative values-based team culture

Wellness program

Qualifications

• 5+ years experience in a health care environment required.
• Strong understanding of health care system and continuum of care.
• Exceptional project management skills and experience leading multiple projects.

Responsibilities

• Coordinates and conducts analysis of local health-care system.
• Monitors access and flow performance metrics across the region.
• Ensures appropriate mechanisms are in place for optimal delivery of initiatives.

Skills

Data Analysis

Project Management

Communication

Problem Solving

Stakeholder Engagement

Education

University degree in Social Sciences

Master’s degree

Tools

Microsoft Word

Excel

PowerPoint

SharePoint

Job description

Lead, Capacity, Access and Flow page is loaded

Lead, Capacity, Access and Flow

Apply locations Whitby - 920 Champlain Court (37.5) Belleville, ON Port Hope, ON Peterborough, ON Ottawa, ON time type Full time posted on Posted Yesterday time left to apply End Date : May 17, 2025 (13 days left to apply) job requisition id R108738

To obtain a French translation of the following job posting, please email [emailprotected] . Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values : integrity, inspiration, tenacity, humility and care.

What Ontario Health offers :

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type :

Fully paid medical, dental and vision coverage from your first day

a health care spending or wellness spending account

three personal days and two float days annually

three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years

a collaborative values-based team culture

a wellness program

a hybrid working model

p articipation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

Reporting to the Director, Capacity, Access and Flow, the Lead is responsible

fo r supporting the development, implementation and evaluation of health system capacity, access and flow strategies and plan for the East Region.

This position will work closely with the VP and Director, Capacity Access and Flow and with inter-departmental teams and clinical and administrative leaders within the East Region to improve the function and operations of the broader health system.

Here is what you will be doing :

Health system planning and improvement

Coordinates and conducts analysis of local health-care system based on provincial and local data, community input and other sources for the purpose of identifying gaps, improvement opportunities and establishing planning priorities

Keeps abreast of leading practices in access and flow locally and in other jurisdictions

Supports the identification and implementation of regional access and flow improvement initiatives

System capacity planning

Monitors pertinent access and flow performance metrics across region and within specialized programs, identifying trends, pinch points, gaps and areas of opportunity

Supports the development of short and longer term capacity plans for services that support and enable patient flow across the system

Develop and lead stakeholder relationships

Provides advice and support, as required, to East Region planning staff, health service providers, and other partners on initiatives and opportunities that will advance strategic health system goals

Leads discussions in department and stakeholder meetings, working groups, committees, advisory groups, council and / or other relevant meetings which may have an impact on the project / corporate initiatives

Initiates and develops effective working relationships with external stakeholders to keep up to date on current / emerging developments, trends, quality improvement initiatives related to access & flow

Works closely and collaborates with internal CAF, clinical, strategy, planning and performance

Project management and objectives delivery

Ensures appropriate mechanisms are in place for the optimal delivery of initiatives, including best practices guidelines and tools for the effective management and execution of projects

Develops, manages and executes on work plans, including tracking milestones, project risks, and project status

Works collaboratively with project support resources from both within and outside of the organization to align planning processes

Utilizes strong knowledge of project implementation characteristics to lead large scale projects and manage communications with relevant stakeholders

Manage all aspects of the project life-cycle ensuring delivery on-time

Issues and stakeholder management

Conduct proactive issues management by anticipating and mitigating issues, facilitating discussions among partners / stakeholders

Use excellent problem recognition and problem solving abilities to handle complex problems and inform management of potential issues and associated solutions

Proactively identify partnership opportunities and explore partnership opportunities presented by leadership and upon outreach from partners to advance OH East initiatives / projects

Here is what you will need to be successful :

Education & Experience

University degree in Social Sciences, Health Care, Business Administration or related field; a Master’s degree is an asset (or equivalent combination of education and experience).

5+ years experience in a health care environment required

Experience with data analysis

Excellent computer skills required (e.g., Microsoft Word, Excel and PowerPoint, SharePoint)

Proven ability to build, enhance and maintain strategic relationships with clinicians, local and provincial governments, health service providers and other key stakeholders to work in a variety of team situations

Knowledge and Skills

Strong understanding of health care system and continuum of care including clinical processes with ability to use clinical data for improvement;

Solid understanding of regional system access and flow and how it intersect with other stakeholders in the system

Good knowledge of and proven ability to apply multiple planning and analysis methodologies and make effective recommendations. Understanding of the current and changing dynamics of the Ontario health-care system and issues

Capacity to think strategically and maintain a broad systems view, with the ability to translate broad goals into detailed strategic and operational plans;

Strong ability to gather, critically analyze and synthesize data and information from multiple sources to inform health planning and to guide evidence based decision making;

Ability to effectively analyze complex problems, interpret operational / clinical needs and develop integrated and creative solutions;

Ability to utilize a high level of initiative and self-direction;

Strong consulting, negotiating, influencing and facilitation skills;

Ability to work well independently and collaboratively as a team player with a variety of staff / stakeholders;

Exceptional project management skills and experience leading multiple cross-functional projects concurrently, with a proven ability to move complex projects from start to finish through planning, development, implementation;

Superior communication, interpersonal and facilitation skills to work with a variety of stakeholders and senior leaders across the health continuum;

Strong organizational and time management skills with the ability to thrive in an environment of ambiguity and pressure.

LI-hybrid

LI- RS1

OH-IND-REG

Location

East Region, Ontario (currently hybrid; subject to change)

Employment Type : Permanent Full time

Salary Band : Band 6

External Application Deadline Date :

May 16, 2025

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members ofBlack and racializedgroups; 2SLGBTQIA+ communities; trans and nonbinary individuals;and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email [emailprotected] and a member of the team will connect with you within 48 hours.

Get in Touch

Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.

About Us

Ontario Health is the provincial agency responsible for ensuring Ontarians receive high-quality health care services where and when they need them. Since it was established in June 2019, Ontario Health has brought together the strengths of many existing health care organizations to work together to build a better health care system for all Ontarians. Building on the expertise and knowledge of our people, we are committed to applying the best of what we collectively do, and in partnership with others, to transform the health system and improve the quality and delivery of care for patients, families, and health care providers.