Lead, Capacity, Access and Flow

Ontario Health; Belleville; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player in health and wellness is seeking a Lead to enhance health system capacity and access strategies. This role involves collaborating with various stakeholders to improve operational efficiency and patient flow. The ideal candidate will have a strong background in health care, project management, and data analysis. With a commitment to fostering a collaborative culture, this organization offers a hybrid working model and comprehensive benefits from day one. If you're passionate about making a difference in health outcomes, this opportunity is perfect for you.

Benefits

Fully paid medical, dental and vision coverage

Health care spending account

Defined benefit pension plan

Personal and float days

Three weeks’ vacation

Career development opportunities

Collaborative team culture

Wellness program

Hybrid working model

Participation in Communities of Inclusion

Qualifications

• 5+ years experience in a health care environment required.
• Strong understanding of health care system and continuum of care.

Responsibilities

• Coordinates and conducts analysis of local health-care system.
• Develops, manages and executes work plans for projects.

Skills

Data Analysis

Project Management

Stakeholder Engagement

Communication Skills

Problem Solving

Education

University Degree in Social Sciences

Master's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SharePoint

Job description

Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à [e-mail]. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email [e-mail]. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day

• a health care spending or wellness spending account

• a p remium defined benefit pension plan

• three personal days and two float days annually

• three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years

• c areer development opportunities

• a collaborative values-based team culture

• a wellness program

• a hybrid working model

• p articipation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

Reporting to the Director, Capacity, Access and Flow, the Lead is responsible

for supporting the development, implementation and evaluation of health system capacity, access and flow strategies and plan for the East Region.

This position will work closely with the VP and Director, Capacity Access and Flow and with inter-departmental teams and clinical and administrative leaders within the East Region to improve the function and operations of the broader health system.

Here is what you will be doing:

Health system planning and improvement

• Coordinates and conducts analysis of local health-care system based on provincial and local data, community input and other sources for the purpose of identifying gaps, improvement opportunities and establishing planning priorities

• Keeps abreast of leading practices in access and flow locally and in other jurisdictions

• Supports the identification and implementation of regional access and flow improvement initiatives

System capacity planning

• Monitors pertinent access and flow performance metrics across region and within specialized programs, identifying trends, pinch points, gaps and areas of opportunity

• Supports the development of short and longer term capacity plans for services that support and enable patient flow across the system

Develop and lead stakeholder relationships

• Provides advice and support, as required, to East Region planning staff, health service providers, and other partners on initiatives and opportunities that will advance strategic health system goals

• Leads discussions in department and stakeholder meetings, working groups, committees, advisory groups, council and/or other relevant meetings which may have an impact on the project /corporate initiatives

• Initiates and develops effective working relationships with external stakeholders to keep up to date on current/emerging developments, trends, quality improvement initiatives related to access & flow

• Works closely and collaborates with internal CAF, clinical, strategy, planning and performance

Project management and objectives delivery

• Ensures appropriate mechanisms are in place for the optimal delivery of initiatives, including best practices guidelines and tools for the effective management and execution of projects

• Develops, manages and executes on work plans, including tracking milestones, project risks, and project status

• Works collaboratively with project support resources from both within and outside of the organization to align planning processes

• Utilizes strong knowledge of project implementation characteristics to lead large scale projects and manage communications with relevant stakeholders

• Manage all aspects of the project life-cycle ensuring delivery on-time

Issues and stakeholder management

• Conduct proactive issues management by anticipating and mitigating issues, facilitating discussions among partners/stakeholders

• Use excellent problem recognition and problem solving abilities to handle complex problems and inform management of potential issues and associated solutions

• Proactively identify partnership opportunities and explore partnership opportunities presented by leadership and upon outreach from partners to advance OH East initiatives/projects

Here is what you will need to be successful:

Education & Experience

• University degree in Social Sciences, Health Care, Business Administration or related field; a Master’s degree is an asset (or equivalent combination of education and experience).

• 5+ years experience in a health care environment required

• Experience with data analysis

• Excellent computer skills required (e.g., Microsoft Word, Excel and PowerPoint, SharePoint)

• Proven ability to build, enhance and maintain strategic relationships with clinicians, local and provincial governments, health service providers and other key stakeholders to work in a variety of team situations

Knowledge and Skills

• Strong understanding of health care system and continuum of care including clinical processes with ability to use clinical data for improvement;

• Solid understanding of regional system access and flow and how it intersect with other stakeholders in the system

• Good knowledge of and proven ability to apply multiple planning and analysis methodologies and make effective recommendations. Understanding of the current and changing dynamics of the Ontario health-care system and issues

• Capacity to think strategically and maintain a broad systems view, with the ability to translate broad goals into detailed strategic and operational plans;

• Strong ability to gather, critically analyze and synthesize data and information from multiple sources to inform health planning and to guide evidence based decision making;

• Ability to effectively analyze complex problems, interpret operational/clinical needs and develop integrated and creative solutions;

• Ability to utilize a high level of initiative and self-direction;

• Strong consulting, negotiating, influencing and facilitation skills;

• Ability to work well independently and collaboratively as a team player with a variety of staff/stakeholders;

• Exceptional project management skills and experience leading multiple cross-functional projects concurrently, with a proven ability to move complex projects from start to finish through planning, development, implementation;

• Superior communication, interpersonal and facilitation skills to work with a variety of stakeholders and senior leaders across the health continuum;

• Strong organizational and time management skills with the ability to thrive in an environment of ambiguity and pressure.

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Location

East Region, Ontario (currently hybrid; subject to change)

Employment Type:

Permanent Full time

Contract Length:

N/A

Salary Band:

Band 6

External Application Deadline Date:

May 16, 2025

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members ofBlack and racializedgroups; 2SLGBTQIA+ communities; trans and nonbinary individuals;and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email [e-mail] and a member of the team will connect with you within 48 hours.