Manager, Capacity Access and Flow (Palliative)

Ontario Health; Windsor; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

Ontario Health is seeking a Manager for Capacity Access and Flow to lead the palliative care portfolio. The role involves strategic planning, team management, and collaboration with health partners to enhance care delivery. This position offers a hybrid work model and a range of benefits, emphasizing a supportive and inclusive work environment.

Benefits

Fully paid medical, dental and vision coverage

Health care spending account

Premium defined benefit pension plan

Three personal days and two float days annually

Three weeks’ vacation to start

Career development opportunities

Collaborative values-based team culture

Wellness program

Qualifications

• 3+ years in palliative sector, preferably with systems planning exposure.
• Minimum 3 years of leadership experience managing a team.

Responsibilities

• Supports development of regional palliative care operational plan.
• Manages a team, setting performance expectations and overseeing outputs.
• Collaborates with local health system partners on initiatives.

Skills

Leadership

Problem Solving

Collaboration

Education

Bachelor’s degree

Master’s degree

Job description

Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à [e-mail]. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email [e-mail]. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day

• a health care spending or wellness spending account

• a p remium defined benefit pension plan

• three personal days and two float days annually

• three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years

• c areer development opportunities

• a collaborative values-based team culture

• a wellness program

• a hybrid working model

• p articipation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

The Manager, Capacity Access and Flow provides leadership and support to the palliative care portfolio team. The Manager works with team members to advance the regional strategic priorities and annual business plan and operational deliverables. As part of this role, the Manager is accountable for the planning & administration of the palliative portfolio management of resources, and engagement of key internal and/or external partners to ensure program activities are executed based on regional workplans and standards, and within specified timelines and budgets where appropriate. The Manager will additionally advance opportunities to align with and support other portfolios across Capacity Access and Flow.

Here is what you will be doing:

• Supports the development of regional palliative care operational and strategic plan aligned with provincial, regional and local needs and priorities

• Implements the regional palliative care workplan, using relevant frameworks, methodologies and tools

• Collaborates with local health system partners and OPCN colleagues on regional and provincial initiatives as appropriate

• Supports the implementation, planning and evaluation of key initiatives within the Capacity Access and Flow portfolio.

• Maintains communication and collaboration among relevant health service providers to facilitate knowledge transfer and awareness of best practices.

• Identifies improvement opportunities and escalates key issues/risks to the Director; proposes and executes solutions to address challenges or mitigate risks

• Manages a team of resources, including setting performance expectations; allocating work; overseeing and ensuring the quality of outputs; measuring/reporting on performance outcomes; and performance management

• Understands and advises on local issues and priorities

• Completes reports as required

• Supports health system priorities as identified in the Annual Business Plan and connects work across portfolios in alignment with Capacity Access and Flow deliverables

• Participates in provincial and regional committees as required. Collaborate with local partners to improve palliative care across all patient populations, illness trajectories and health care settings.

Here is what you need to be successful:

Education and Experience

• Bachelor’s degree (Master’s preferred) or equivalent combination of education, professional development/training and senior leadership experience in health care or related field

• 3 or more years of experience in palliative sector, preferably with systems planning exposure

• Knowledge of and had understanding or the palliative care system in Ontario Health (West Region)

• A minimum of 3 years’ of leadership experience in managing a team, including setting performance objectives, and managing performance is required

Knowledge and Skills

• Experience in managing large/complex operations and overseeing day-to-day operational activities

• Experience in engaging and soliciting support from key partners in the delivery of operational/program activities in Palliative Care

• Ability to develop and implement operational and strategic plans in collaboration with a variety of partners and contributors

• An understanding of how the overall Ontario Palliative Care Network and direction impacts the various operational areas an asset

• Strong business acumen, problem solving and decision-making skills an asset

• Team focused, and relationship driven approach preferred

• Ability to act as a people leader

Location: West Region, Ontario (currently hybrid, subject to change)

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Employment Type:

Permanent Full time

Contract Length:

N/A

Salary Band:

Band 7

External Application Deadline Date:

May 28, 2025

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members ofBlack and racializedgroups; 2SLGBTQIA+ communities; trans and nonbinary individuals;and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email [e-mail] and a member of the team will connect with you within 48 hours.