Consultant, Capacity, Access & Flow

Ontario Health; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

Ontario Health is seeking a Consultant for Capacity, Access, and Flow to enhance system capacity and patient flow in the Toronto Region. The role involves planning, policy development, and collaboration with various stakeholders to improve health outcomes. Candidates should have extensive experience in health care and strong communication skills.

Benefits

Fully paid medical, dental and vision coverage

Health care spending or wellness spending account

Defined benefit pension plan

Three personal days and two float days annually

Three weeks’ vacation to start

Career development opportunities

Collaborative values-based team culture

Wellness program

Qualifications

• 10+ years in a multi-stakeholder environment, preferably in health care.
• Ability to prepare and make presentations on technical information.

Responsibilities

• Provides advice on health-care system plans and manages project plans.
• Liaises with partners to identify system level barriers and gaps.
• Monitors implementation and quality improvement activities.

Skills

Communication

Project Management

Stakeholder Engagement

Risk Management

Change Management

Education

Master's degree in health administration or related field

Job description

Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à [e-mail]. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email [e-mail]. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day

• a health care spending or wellness spending account

• a p remium defined benefit pension plan

• three personal days and two float days annually

• three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years

• c areer development opportunities

• a collaborative values-based team culture

• a wellness program

• a hybrid working model

• p articipation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

The Consultant Capacity, Access and Flow is responsible for undertaking planning and policy development related to capacity and flow of the overall health system, including Alternative Level of Care. This includes providing expert advice regarding planning, research and implementation activities and working collaboratively with team members in the Strategy, System Planning, Design & Implementation teams.

This position will be regional in nature, focusing on the pertinent needs for the Toronto Region.

Here is what you will be doing:

• Provides advice and input from the planning perspective to the development of health-care system plans and manage project plans and budget allocation for planning and integration activities.

• Working with members in the Capacity, Access and Flow teams, will act as Ontario Health lead on monitoring implementation and ongoing quality improvement activities related to overall system capacity and health human resources.

• Liaise with partners both internally and externally to identify system level barriers and gaps, and facilitate engagement to identify opportunities for improvement including but not limited to resources, accountability, etc.

• Leverage system knowledge and relationships to identify and support innovative partnerships and/or programs to increase system capacity in order to enable access and improve patient flow across system.

• Provides leadership in the promotion and strengthening of evidence-based approaches to decision making within the team and the health system.

• Works closely with team to ensure alignment and linkages.

• Ensures health equity principles and priorities are addressed through planning processes.

• Participates in the establishment of regional goals, objectives and strategies for the team and implements initiatives to ensure they are achieved.

• Ensures that programs and initiatives align with provincial and Ontario Health strategies.

• Acts as key representative on appropriate tables to inform coordination and planning, development and implementation of best practices, and recommends changes to existing programs including priorities for allocation of funds.

• Provides guidance to staff within the portfolio in accordance with accepted best practices, standards government/ministry directives, policies and procedures.

• Monitors, evaluates and reports on regional activities to ensure achievement of performance objectives set by the CRO.

• Collaborates with relevant parties to enhance OH visibility and stature locally, nationally and internationally, including identifying, taking the lead on and implementing strategic transformation initiatives.

• Consults with other colleagues to understand information requirements and determine the best data sources and analysis to support planning, decision-making, performance improvement, and related initiatives.

• Maintains an awareness of current issues in the health care system related to Annual Business Plan strategic priorities and key result areas with a particular emphasis on issues related to the implementation of change initiatives.

Here is what you will need to be successful:

Education and Experience

• Post-secondary education in health administration, health planning, business administration or a related field with Master’s level degree preferred; or an equivalent combination of education and experience in a health care environment.

• 10+ years in a multi-stakeholder environment, preferably in the health care industry

• Solid background in integrating large, complex initiatives in a changing environment

• Ability to prepare materials for presentations, and make presentations, concerning technical and/or sensitive information to a diverse range of audiences.

• Ability to work on multiple concurrent projects, advanced project management skills.

• Ability to exercise sound judgement on issues of a sensitive and contentious nature and able to negotiate to develop consensus around complex policy strategies.

• Highly developed communication skills, both verbally and written. The ability to provide and obtain information of a complex, technical or sensitive nature effectively, clearly, concisely and logically, and at an appropriate level and in an appropriate format is required.

Knowledge and Skills

• Business Acumen: Ability to apply business principles, including systems thinking, to the healthcare environment; basic business principles include financial management, human resource management, organizational dynamics and governance, strategic planning, risk management and quality improvement.

• Stakeholder Engagement: Develops networks and builds alliances. Engages in cross-functional activities; collaborates across boundaries and finds common ground with a widening range of stakeholders.

• Relationship Management: Builds multiple external collaborative relationships to support department performance. Identifies the key issues and accommodates the key players when dealing with external parties/units on joint projects

• Communication and Interpersonal Skills: Listens well and encourages open communication. Ability to communicate clearly and concisely. Considers and responds appropriately to the needs, feelings, and capabilities of others in different situations; is tactful, compassionate and sensitive, and treats others with respect.

• Risk Management: Measures and evaluates outcomes and corrects direction as appropriate.

• Strategic Planning: Communicates corporate goals and objectives within the department. Aligns department tasks and objectives with corporate goals and objectives. Establishes clear targets and measures to track progress toward department objectives. Shares organizational performance measurement information and encourages dialogue and analysis.

• Change Management: Actively embraces change efforts and initiatives to improve department performance. Develops and uses different methods to help employees to positively react to change.

• System Design: Scan the environment for ideas, best practices and trends across the system.

• Health Care Planning: Demonstrates understanding of the healthcare system and environment. Effectively choose options, plan, implement and evaluate policies and/or programs in health care.

• Program Development: Develops new insights into situations and applies innovative solutions to make organizational improvements. Creates a work environment that encourages creative thinking and innovation. Designs and implements new or cutting-edge programs/processes

• Knowledge of Ontario health sector and workforce trends within this sector.

• In-depth development knowledge of local health issues, priorities and needs while recognizing the broader trends in health care policy and system development.

• Knowledge of the needs of Aboriginal peoples (urban and community) and Francophone communities.

• Expert knowledge of planning models and approaches.

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Location:

Toronto, Ontario (currently hybrid; subject to change)

Employment Type:

Temporary + (Fixed Term) Full time

Contract Length:

10 Month(s)

Salary Band:

Band 7

External Application Deadline Date:

May 29, 2025

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members ofBlack and racializedgroups; 2SLGBTQIA+ communities; trans and nonbinary individuals;and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email [e-mail] and a member of the team will connect with you within 48 hours.