Bilingual (French / English) Remote Fraud Specialist - Outbound

TSYS Managed Services Canada; Ontario; Hybrid; CAD 37,000 - 42,000; Full time

Job summary

A leading company in payment solutions is seeking a Fraud Specialist for a fully remote role. The position involves reviewing account activities for potential fraud and contacting cardholders for verification. Candidates should have strong communication and analytical skills, be bilingual in English and French, and possess a high school diploma. Opportunities for professional growth and benefits are included.

Benefits

Health Insurance

Disability Insurance

Life Insurance

Retirement Plans

Stock Purchase

Employee Assistance Programs

Qualifications

• 6-12 months of employment experience preferred.
• Bilingual in English and French.

Responsibilities

• Review account activity for potential fraud.
• Contact cardholders to verify suspicious activity.
• Document customer interactions accurately.

Skills

Communication

Analytical

Decision-Making

Education

High School Diploma

Job description

Overview

Global Payments enables millions to transfer money securely through our payment solutions for credit, debit, prepaid, and merchant services. Our global team supports over 3 million companies, 1,300 financial institutions, and 600 million cardholders, helping them grow confidently with our innovative payment technology and software solutions. Join us and contribute to shaping the future of payments technology.

Position: Fraud Specialist (Remote)

TSYS, a subsidiary of Global Payments, is seeking fraud specialists for a fully remote role. Training begins on October 7th, 2024, from Monday to Friday, 12 pm to 9 pm EST. Your primary responsibility will be to review account activity for potential fraud, and if fraud is suspected, to contact cardholders to verify activity.

Schedule & Compensation

Full-time, 40 hours/week. We operate 24/7/365, and we will work with you to find a shift that suits your needs. This position is fully remote. The hourly rate is $18, with potential shift premiums based on hours and location.

Technical Requirements

A reliable internet connection with a minimum of 50 Mbps download and 15 Mbps upload speeds via Ethernet cable is required.

Responsibilities

• Address customer inquiries regarding accounts.
• Identify and investigate potential fraudulent activity.
• Utilize internal systems to serve customers effectively.
• Educate customers on policies related to chargebacks and fraud reporting.
• Document customer interactions accurately.
• Escalate issues appropriately.
• Collaborate with support teams to resolve disputes.
• Complete additional training as needed.

Candidate Profile

Requirements: 6-12 months of employment experience preferred; contact center or financial services experience is a plus. Bilingual in English and French. Eligible to work full-time in Canada. Available for rotational shifts, 24/7/365. High school diploma required. Strong communication, analytical, and decision-making skills. Positive attitude and willingness to learn.

About TSYS

At TSYS, we are developing the future of payments with scalable issuer solutions for origination, processing, and risk management. Our mission is to advance payment security and innovation continuously.

Our Commitment to Employees

• Opportunities for professional growth
• Supportive work environment
• Benefits after 30 days, including health, disability, life insurance, retirement plans, stock purchase, and employee assistance programs
• Volunteer opportunities

We thank all applicants for their interest. Only those selected for an interview will be contacted.