Bilingual Customer Service (EN / FR) - Work from home - for Roadside Assistance Company

Arise Virtual Solutions; Burlington; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading company offers a fully remote opportunity for bilingual customer support in Burlington, Ontario. As a customer service representative, you will provide assistance to clients in both English and French, ensuring a positive experience while working flexible hours. No degree is necessary, making this an ideal position for motivated individuals looking to work from home.

Qualifications

• Self-motivated with excellent problem-solving skills.
• Strong written, listening, and verbal communication skills.
• Ability to deliver friendly, knowledgeable customer service.

Responsibilities

• Provide bilingual support to customers through outbound calls.
• Ensure a smooth and empathetic customer experience.
• Document issues, resolutions, and follow-up actions.

Skills

Bilingual (English/French)

Problem-solving

Communication

Empathy

Job description

Bilingual French-speakers are needed to provide Customer Service Support for a Roadside Assistance company. This work-from-home opportunity offers flexible scheduling 24 hours a day, including weekends. Perfect for fully fluent bilingual speakers who can deliver premier customer service in French and English – all while working from the safety of your own home! This opportunity is facilitated through the Arise Platform.

The Arise Platform is an online portal connecting you to remote customer service opportunities with big-name brands. Through the platform, you can provide remote customer support, earning income while saving on costs associated with working outside of the home.

Various flexible opportunities are immediately available on the platform — including this bilingual roadside assistance role — and you can start earning in a few weeks. Service the client’s customers in the mornings, evenings, and in-between, at times most convenient for you. This opportunity offers many afternoon, evening, and night-time hours for those interested in evening or night shifts.

While automotive knowledge is a plus, it is not required to offer reassurance and support to stranded drivers.

A typical day using the Arise Platform to provide service includes:

1. Providing bilingual (English/French) support to customers, service providers, and partners through outbound calls.
2. Ensuring a smooth and empathetic customer experience.
3. Gathering and verifying all necessary information with the customer.
4. Documenting issues, resolutions, and follow-up actions.
5. Resolving customer inquiries accurately and efficiently on the first contact.

What it takes to succeed :

You must be self-motivated, possess excellent problem-solving skills, patience, and empathy. Strong written, listening, and verbal communication skills are essential. You should be able to deliver friendly, knowledgeable customer service while efficiently navigating multiple systems.

No degree is necessary. This is a great work-from-home opportunity for anyone ready to invest in themselves and work hard on their own terms! You can choose to run your own customer support business or work as an agent for a Service Partner company already on the platform.

Certification courses vary from a few days to up to six weeks, depending on the complexity of the client program.

To get started:

1. Register on the Arise Platform by clicking 'apply'.
2. Select a client program.
3. Enroll in a certification course to prepare for service.
4. Review computer and equipment requirements at www.ariseworkfromhome.com/equipment.

This is not an offer of employment but an opportunity to establish a business-to-business relationship with Arise.

Additional information:

• Remote Job : Fully remote
• Employment type : Full-time

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Bilingual Customer Support – Burlington, Ontario