Technical Account Manager

Brunel; Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

Brunel is seeking a Technical Account Manager to drive sales growth in the beauty and health care industries. This role involves managing relationships, increasing sales, and providing technical support across the Toronto and Western Canada region, requiring a background in relevant fields and strong sales experience.

Qualifications

• 2-3 years of B2B sales experience, preferably in personal care or chemical industries.
• Proven track record of meeting sales targets and developing new business.
• Strong understanding of product formulation and technical sales.

Responsibilities

• Achieve sales results that meet or exceed budget.
• Develop relationships with key decision-makers.
• Provide technical support and address customer needs.

Skills

Strong communication

Organizational skills

Problem-solving skills

Education

Bachelor’s degree in Chemistry, Chemical Engineering, Life Sciences, Business, or related field

Tools

Microsoft Office

Video conferencing tools

Job description

We are currently hiring a Technical Account Manager to develop sales growth for a leading ingredients and formulation company that provides solutions for the beauty and health care industries. You will be responsible for managing the Toronto and Western Canada region by increasing sales to existing customers, prospecting for new business and building customer relationships.

Responsibilities

• Achieve sales results that meet or exceed each fiscal year’s approved budget
• Develop and maintain full and comprehensive knowledge of the product portfolio including scientific, marketing and pricing information, as well as the company and personal care industry developments by reading internal and external publications, attending seminars and educational events and from interactions with other industry sources.
• Develop relationships with high level influencers and decision makers and be the main point of contact at assigned accounts.
• Manage and build relationships between our Customers and appropriate personnel within the company.
• Proactively contact customers to maintain existing, and develop new, business opportunities.
• Develop comprehensive knowledge of customers within assigned territory to understand their needs and offer solutions – re : products, formulations, technical assistance – and address customer needs via presentations, demonstrations, meetings, discussions, seminars and other methods
• Analyzing customer sales trends, projects, and needs
• Provide technical support; answer customers’ product use and application questions and follow up on requests at accounts.
• Introducing existing / new / updated company and Principal offers to customers.
• Follow up on leads from Principals, tradeshows, media inquiries, the company website etc. to develop new business opportunities.
• Prospect / find new customers, generating new projects and ensuring follow up and closing of projects.
• Plan an effective monthly customer visit schedule maximizing face to face time with influencers and decision makers.
• Consistently and accurately document and proactively update customer contacts, interactions (visits, phone calls, video calls etc), projects and activities within CRM in a timely manner.
• Prepare and present activity reports at department and other meetings.
• Assist in preparation of annual budgets covering existing and new business.
• Maintain relationships with key personnel within our Principals’ organizations in support of sales growth.
• Collaborate with colleagues to exchange technical information on customer activities, sales strategies and marketing information on a regular basis
• Represent the company through attendance at and participate in professional organizations, trade shows, exhibitions, conferences, webinars, seminars and educational events as approved by management.
• Keep all expenses within budgeted limits
• Complete assignments according to the guidelines and requirements provided by Management.
• Respect and promote the values, image and culture both inside and outside the company.

Requirements

• Bachelor’s degree in Chemistry, Chemical Engineering, Life Sciences, Business, or related field.
• 2-3 years of B2B sales experience, preferably in the personal care, chemical, or ingredients industry.
• Proven track record of meeting or exceeding sales targets and developing new business
• Strong understanding of product formulation, technical sales, and customer solution development
• Demonstrated ability to build relationships with key decision-makers and influencers within customer organizations.
• Experience working with or representing global principals or suppliers is an asset.
• Comfortable working both independently and collaboratively across departments.
• Willingness to travel within the GTA and Internationally 2 times per year for industry events and trade shows.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office and video conferencing tools.

What We Offer

Why apply through Brunel? Finding the next step in your career can be a full-time job in itself. We manage the process for you : from submitting your resume to coordinating interviews to extending offers and assisting with onboarding. We’ll get you going while you get on with the job.

About Us

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.