Enterprise Architect

Arthur J. Gallagher & Co. (AJG); Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading consulting firm as a Technical Support Specialist, where you will provide crucial in-person assistance to employees, manage support teams, and ensure compliance with IT policies. Enjoy a competitive salary and a comprehensive benefits package that promotes work-life balance and professional development.

Benefits

Flexible medical & dental coverage

Life, Dependent Life, and AD&D Insurance options

Retirement savings plans including RRSP with company match

Employee Stock Purchase Plan

Educational expense reimbursement

Discounted gym membership

Flexible work arrangements

Paid Time Off for volunteering

Qualifications

• Typically requires a University Degree and at least 3 years of relevant experience.

Responsibilities

• Providing in-person assistance to employee end users through technical expertise.
• Maintaining and troubleshooting user problems involving PC hardware/software.
• Setting daily operational objectives and KPIs for your team.

Skills

Technical Expertise

Problem Solving

Team Management

Education

University Degree

Job description

Embark on a journey of meaningful impact with Buck Canada, where a century of experience meets a world of possibilities. As we redefine the landscape of HR, pensions, and employee benefits consulting, you'll be at the forefront of transformative solutions. Join us, and together, we'll create a future where businesses and individuals thrive, and aspirations know no boundaries.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

How you'll make an impact

This role specializes in providing in-person assistance to employee end users through technical expertise for hardware issues, management, and upgrades. Responsibilities include maintaining and troubleshooting a range of user problems involving PC hardware/software, LAN, and voice networks. The role involves diagnosing issues through discussions with users, coordinating with internal support and operations teams, or with vendors to resolve problems. You will acquire, install, and upgrade PC components and software, plan for/respond to service outages, and train users on new technology and software. You will supervise support-level employees, including offshore and/or contract resources. Typical responsibilities include:

• Setting daily operational objectives and KPIs for your team.
• Defining technical requirements.
• Managing quality issues.
• Handling routine problems and escalating when necessary.
• Ensuring IT compliance policies and procedures are followed.

About you

Required:

• Typically requires a University Degree and at least 3 years of relevant experience or equivalent.

Compensation and benefits

Along with a competitive salary, great teams, and exciting career opportunities, we offer a wide range of benefits:

• Flexible medical & dental coverage.
• Life, Dependent Life, and AD&D Insurance options.
• Retirement savings plans including RRSP with company match, TFSA, pension, and more.
• Employee Stock Purchase Plan.

Other benefits include:

• Educational expense reimbursement.
• Employee assistance programs.
• Discounted gym membership (GoodLife Fitness).
• Flexible work arrangements.
• Paid Time Off for volunteering.
• Employee education recognition programs.
• Employee referral bonus program.
• LifeWorks Employee Assistance Program.
• Matching Gift Program.

We value inclusion and diversity

Inclusion and diversity (I&D) are core to our business, embedded into our organizational culture. For over 95 years, Gallagher has led with a commitment to sustainability and supporting our communities. We embrace employees’ diverse identities, experiences, and talents to better serve our clients and communities. Inclusion is a conscious commitment, and diversity is a vital strength. We live out The Gallagher Way fully.

We are an equal opportunity employer valuing workplace diversity and encourage applications from people with disabilities. Accommodations are available upon request for all stages of the hiring process.

Gallagher believes in equal employment opportunity and prohibits discrimination based on protected characteristics. Reasonable accommodations will be provided for known physical or mental limitations of qualified persons with disabilities, unless undue hardship is demonstrated.

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