ServiceNow Solutions architect

Cognizant; Canada; Remote; CAD 50,000 - 160,000; Full time

Job summary

Cognizant is seeking a ServiceNow Solutions Architect to provide mentorship and leadership in platform design and integration. This role involves leading developers, ensuring technical quality, and collaborating with clients for optimal solutions. The position is remote, focusing on work-life balance and flexibility.

Qualifications

• 4+ years working on the ServiceNow platform.
• Knowledge of ITIL v3 required.
• 2+ years of senior technical experience.

Responsibilities

• Lead and mentor other developers to ensure high technical quality.
• Research and analyze capabilities to propose solutions.
• Deliver a positive experience to clients in every interaction.

Skills

Leadership

Consulting

Service Management

Software Development

Technical Decision-Making

Education

Bachelor’s degree in computer science

Job description

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As a ServiceNow Solutions Architect, you will make an impact by providing mentorship and thought leadership to both our client and internal resources in platform design, integration design, development standards, platform management methods, and technology strategy consulting. You will be a valued member of the ServiceNow team and work with our partners.

A ServiceNow Solution Architect has a high-level of understanding in scripting and app development, including familiarity with Web services, API’s and mobile application design.

In this role, you will:

• Lead and mentor other developers (business, information, application, software, technology) to ensure the highest standard of technical quality.
• Fulfill technical designing, crafting, documenting, and communicating the integration approach of all the components of the architecture.
• Research and analyze capabilities and propose solution alternatives that address specific business needs and product/service strategies across Businesses Lines.
• Educate clients and collaborate for the right technical solutions.
• Deliver a positive and helpful experience to clients in every interaction.
• Assist in the prioritization and understanding of new opportunities, designing tools and techniques to deliver efficiently.
• Ensure each artifact produced, each configured technical component, and all personal interactions are of the highest quality.
• Act as the final delivery point for technical decision-making within a program.
• Build teams that can complete tasks.

What you’ll need to succeed (required skills)

• A bachelor’s degree in computer science, computer engineering or information technology is beneficial, or equivalent experience with significantly related IT and leadership experience.
• 4+ years working on the ServiceNow platform.
• Knowledge of ITIL v3 required
• General Consulting, Service Management and Software Development experience required
• 4+ years of multiple platform configuration
• 2 + years of senior technical experience

What will help you stand out (preferred skills)

• Experience preferred: ITSM, ITILv3.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Working arrangements

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Applications will be accepted until May 18, 2025.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting

• Industries

  IT Services and IT Consulting

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