Community Manager

Centurion Asset Management Inc.; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading property management company in Ottawa is seeking a Community Manager to oversee the management and leasing of a mixed-use apartment community. The ideal candidate will have a passion for customer service, at least 3 years of experience in property management, and excellent communication skills. This role involves developing relationships with stakeholders, ensuring compliance with policies, and maintaining high resident satisfaction. Centurion Asset Management offers a supportive work environment with numerous employee perks and opportunities for growth.

Benefits

Competitive Total Rewards Packages

Comprehensive Benefits Plan

Flexible Work Week Schedules

Education Reimbursement Policy

Employee Referral Program

Discounted Gym Membership

Quarterly Townhall Meetings

Qualifications

• Minimum 3 years experience managing a multi-family residential apartment building.
• Exceptional written and oral communication skills.
• Strong organizational skills with a strong ability to multi-task.

Responsibilities

• Assist with management, administration, and leasing for a mixed-use apartment community.
• Handle Resident inquiries, feedback, and complaints to ensure high satisfaction.
• Complete financial reporting and maintain orderly office documentation.

Skills

Customer Service

Communication

Organizational Skills

Interpersonal Skills

Problem Solving

Multi-tasking

Detail-oriented

Strategic Thinking

Follow-up Skills

Tools

MS Office

Yardi

Job description

Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 400 Employees is a core component of Centurions success since 2003. Centurion Apartment Real Estate Investment Trust (REIT) owns more than 22,000 multi-family apartment units and student housing beds across 46 cities in Canada and the United States. Since day one, our goal has been to provide Residents and their families with clean, safe, and comfortable homes. The REIT provides investors an opportunity to invest in a diversified portfolio of rental apartments and student housing properties, as well as mortgage and equity investments in property developments, across Canada and the United States and participate in the profits derived from them.

Our Mission

Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies that meet our mission to Investors; and to embrace change, experimentation, innovation and learning from failure to make continual improvements that drive our success and keep us ahead of our competitors.

Our Values

Our core values can be summarized by the acronym RISE : Respect for our Investors, our Residents, Co-workers, Partners and Communities; Integrity in everything we do, demonstrating sincerity, honesty and the will to do it right; Simplicity free of pretension and hassle, full of value and common sense; and Excellence in offering all our Clients and Partners exceptional products and services quality, as well as providing our Employees with an excellent workplace.

Why Employees Want to Work with Us

We provide an inclusive environment where all employees are valued and supported. Over the years, we developed a work culture where the potential of every employee is maximized, and everyone has equal opportunities for growth. We offer numerous employee perks, including : Competitive Total Rewards Packages; Comprehensive Benefits Plan including Medical, Dental, and Vision Care; Flexible Work Week Schedules; Vacation Policy based on Length of Service; Summer and Holiday Hours Programs; Centurion Learning Academy; Opportunities for Growth; Education Reimbursement Policy; Mentoring Program; Employee Referral Program; Ergonomic Workstations Equipped with Standing Desks; Discounted Gym Membership; Company-wide Internal Communication Platforms; Employee Volunteer Opportunities; Quarterly Townhall Meetings and Social Gatherings; Employee Innovation Program; and Corporate Discount Card.

Overview

Reporting to the Senior Property Manager, the Community Manager is responsible for assisting with the professional management, administration and leasing for a mixed-use apartment community in Ottawa, Ontario.

The Community Manager will assist the Property Manager with the management of all related resources, contracts, tools and supplies to ensure Centurion Asset Management Inc. | Centurion Property Associates Inc. real property assets are effectively and efficiently managed to established standards and within established budgets.

Relationship Development

Develop and foster positive relationships with internal and external stakeholders. Ensure proactive timely resolution of staff, Contractor, Vendor, and Consultant performance issues.

Customer Service

Professionally and courteously handle all Resident inquiries, feedback, complaints or concerns. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurions Vision, Mission and Values. Promote a strong sense of community.

Ongoing Operations

Be responsible for ensuring all Centurion Property Associates policies and procedures are adhered to. Constantly motivate and develop site staff, managing performance to established standards. Review and approve invoices according to standard policies and procedures. Review and approve new leases according to established approval criteria. Ensure the timely collection of rent; initiate follow-up where payments are not made and initiate and attend to legal and collection as required. Complete regular site inspections of properties including vacant apartments, building common areas and plant operations to identify opportunities, and report any concerns or deficiencies promptly to Property and Asset Management. Ensure preventative maintenance is scheduled and completed. Set and monitor performance and quality targets for site maintenance; monitor service contract performance. Ensure compliance with all legislation, including but not limited to the Residential Tenancies Act, Labour Relations Act, Fire Code and Occupational Health and Safety Act. Complete other tasks as assigned.

Administration and Reporting

Complete required operating and financial reporting including detailed monthly property reports and variance analysis. Complete weekly availability and traffic reporting as required. Maintain an orderly office area, including proper filing of all hard and soft copy documentation and correspondence. Review and approve monthly Resident Manager expenses, ensuring accuracy of the Expense Form. Complete any other reporting consistent with requirements of the property management contract.

Ensure ongoing compliance with current codes, technical safety standards and legislation. Assist with effective and prompt resolution of municipal and provincial work orders. In cooperation with insurance entities, assist with the completion of quarterly or annual risk assessments, incorporate into capital or operations planning and implement as required to mitigate risk.

Requirements

A passion for excellence in customer service delivery;

Minimum 3 years experience independently managing a multi-family, residential apartment building is required;

Exceptional written and oral communication skills;

Excellent organizational skills with a strong ability to multi-task;

Strong interpersonal skills;

Strong command of MS Office products : Word, Excel, PowerPoint;

Detail-oriented; able to resolve problems using facts, sound reasoning and common sense;

Forward thinking with an ability to develop creative strategic solutions to issues;

Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner; and

Experience with Yardi property management systems considered an asset.

Centurion Asset Management Inc. | Centurion Property Associates Inc. is an inclusive and equal opportunity Employer. If you require a disability-related accommodation to participate in the recruitment process, please email us. We will accommodate your needs under the Ontario Human Rights Code.