Social Media Community Manager and Moderator, FrenchCanadian

Social Element; Quebec; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading global social media agency seeks Social Media Moderators and Community Managers fluent in French Canadian. This role involves engaging with audiences and moderating content across various platforms. Candidates should possess strong written skills in French and a good command of English. Experience in community management is preferred. Work is on an hourly basis with flexible hours, primarily during weekdays and weekends.

Qualifications

• Experience in moderation, engagement, or community management.
• Comfortable working remotely and flexible with hours.

Responsibilities

• Responding to complaints and engaging with online audiences.
• Ensuring a welcoming and judgment-free environment.

Skills

French Canadian written skills

English language proficiency

Digital technology comfort

Tools

Facebook

Twitter

Instagram

Pinterest

TikTok

LinkedIn

YouTube

Job description

Founded 22 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.

To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.

Our mission is to cultivate strong, genuine connections with a brand's audience, creating a true sense of community and sparking engagement through meaningful interactions. By actively monitoring social media channels, we ensure that every comment and piece of content shared reflects positively and authentically on the brand.

We thrive in the fast-paced environment these projects bring, expertly navigating through high volumes of content while seamlessly integrating into the community. But for us, it's about more than just engagement. We're dedicated to building a secure, positive, and inclusive community where everyone can experience and share that brand love.

To #makesocialbetter we are looking for Social Media Moderators and Community Managers, French Canadian, to become part of our talent pool for an upcoming project.

The Opportunity

We are always looking to connect with talented people within Community Management and Moderation. While we don't have any open slots right now, we'd love to connect with people so that we can reach out when we have some hours to offer.

As a Community Manager, you'd be responding to complaints, queries, and engaging with the online audience on behalf of our clients across various social media channels. You’ll be a master of context as you address these customer inquiries and comments, ensuring each interaction is timely, professional, and aligns with the brand's tone of voice.

You’ll also be a Moderator, ensuring a welcoming and judgment-free zone, where consumers feel safe and respected, and social feeds remain open and inclusive. You will review graphic images and written content that violate community guidelines, escalating content as needed (e.g., child safety, bomb threats).

In this role, you will be an essential part of our team, connecting with the brand's audiences in the French Canadian markets.

This work is on an hourly paid basis, requiring flexibility and availability to work weekdays, evenings, and weekends. The weekly hours are minimal and will be confirmed once a role becomes available. Weekend work is highly sought after!

Requirements

Strong French Canadian written skills for crafting engaging responses, with a good level of English language and grammar.

Experience in moderation, engagement, social customer care, or community management, either with a brand or digital agency.

Knowledge of social media platforms such as Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn, and YouTube, along with awareness of current trends and diverse audiences.

Comfort with digital technology and various tech tools and platforms.

A self-motivated social media expert comfortable working remotely.

IT requirements include:

• Windows 10 64-bit or higher / Mac OS X 13 (Ventura) or higher
• Processor supporting Windows 11 / MacOS support as specified
• At least 8GB RAM (16GB recommended)
• Internet speed: 20Mbps download / 1Mbps upload (50/5 Mbps recommended)
• 40 GB available HDD (SSD recommended)
• Webcam and headset
• Android or iOS device for 2FA

Chromebook, Linux, and Cloud VMs are not supported. If using a local VM, specify your specs and intended setup.

Please Note: All IT requirements must be met to qualify.

The Hiring Process

The stages of our hiring process will be outlined when roles are available.

Our Diversity, Equality & Inclusion Commitment

We value diversity and encourage applications from all backgrounds, especially from underrepresented groups. We strive for a fair, transparent, and supportive recruitment process, accommodating applicants' needs at any stage.

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