Field Service Engineer - Quebec

Loma Systems; Quebec; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Loma Systems is seeking a Field Service Engineer to provide exceptional customer service and technical support for their inspection equipment in Quebec. The role involves extensive travel and requires a proactive individual who can troubleshoot and maintain equipment effectively. Ideal candidates will have a strong background in customer service and technical skills, with the ability to work independently and manage high-pressure situations.

Qualifications

• Minimum 3 years of field customer service experience or 4 years military experience.
• Knowledge in diagnosing and repairing electro-mechanical equipment.

Responsibilities

• Travel to deliver field support in food and pharmaceutical industries.
• Commission and test machines, perform maintenance at customer sites.
• Document service activities and promote additional product offerings.

Skills

Customer Service

Troubleshooting

Communication

Education

High School Diploma

Associates Degree

Tools

Multi-meters

Office Software

Job description

Want to work for a company who protect the consumer whilst also having a highly commercial focus? ‘We Keep Food Safe’ from physical contaminants, saving lives and reducing waste.

LOMA SYSTEMS is a premium worldwide manufacturer of inspection equipment, used to identify contaminants and product defects in the food and pharmaceutical industries. LOMA Systems has over 50 years of experience developing and installing Designed to Survive equipment, that delivers on our company purpose to ensure when products leave the factory, they are contamination free, to the quality intended and safe for you as the consumer.We pride ourselves in delivering on our commitments , providing high quality technical service and trusted advice to our customers.

Our culture is hands-on

At Loma Systems every individual is encouraged to take the initiative to get things done, and you will have the opportunity to make a real impact. LOMA Systems’ parent company is Illinois Tool Works (ITW), a fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment. ITW live by a philosophy of autonomy and a decentralized culture. This unique relationship means Loma systems can offer a personalized experienced to each and every employee, whilst offering the career progression and stability that comes from working for a larger organization.

At Loma and ITW we leverage the 80 : 20 principle in everything we do. We are serious and focused on improving food and pharmaceutical safety but know that they best way to achieve this is through employing a positive mindset and have a one team culture. If you have a proactive approach and want to make an impact, we want to hear from you!

Job Description

The role is remote / travel hybrid. We are looking for someone based out of the Greater Montreal, QC or Greater Quebec City, QC area.

The Field Service Engineer (FSE) services our Metal Detection, X-Ray and Check-weighing products at Loma’s customer sites throughout Quebec. The FSE does so in a manner consistent with Loma Systems policies and procedures while delivering exceptional customer service and promoting Loma Systems as the best in class operator.

Responsibilities :

• Travel and deliver efficient field support to our customers in the food and pharmaceutical industries.
• Verify that machines are operating at peak efficiency by proper calibration and testing.
• Commission and test machines using certified test procedures, perform preventative maintenance and emergency service at customer sites.
• Accurately document and report all service related activities. These include, but are not limited to submitting Electronic Service Reports, Calibration Reports and Expense Reports at appropriate intervals per company established procedures.
• Promote sales of additional Loma product offerings such as service contracts, new equipment leads, spare parts kits, etc.
• Provide timely feedback on equipment reliability and design.
• Maintain a satisfactory parts inventory and requisition additional parts required to perform normal FSE duties.
• Maintain all company property, including laptop, cell phone, safety equipment and tools in good working condition.
• Exercise safe working practices and procedures at all times.
• Conduct on-site training with customer’s personnel to ensure proper operation of equipment.
• Hold meetings with customers, including scope and exit meetings.
• Participate in the rotation of weekend on-call duties and after-hours phone support.
• At Loma’s team environment, frequently communicate between the field and the internal office support staff on technical related issues.
• Attend refresher training classes and FSE meetings with other service team members to promote continuous improvement of technical and non-technical skillsets.

Qualifications

Requirements :

• High school diploma required. Associates degree from a technical school preferred.
• Minimum 3 years of previous experience in field customer service work or 4 years of military experience required.
• Knowledge of and experience in diagnosing, troubleshooting and repairing electro-mechanical equipment in the field and ability to identify root-cause.
• Take pride in being organized with regards to completion of paperwork, expense reports, etc.
• Must be self-motivated with an inner drive to exceed expectations.
• Ability to read, comprehend and interpret complex technical information involving mechanics and electronics. This includes interpretation of schematics and electrical diagrams.
• Professional communication with an ability to resolve customer issues and defuse conflict.
• Must be capable of a desire to learn a diverse set of products and continually improving product knowledge
• Strong ability to use electronic test equipment such as Multi-meters.
• Ability to accept changes in a fast paced and changing environment; enjoy taking a hands-on approach in solving problems.
• Work independently with little supervision while managing difficult and high-pressure customer situations.
• A role model of Loma’s behaviors (Hands-on, One Team, Positive Mindset, Delivering on our Commitments, Taking the initiative).
• Proficient with office software applications required.
• Ability to work overtime and weekends.

Physical & Environmental Requirements :

• Must have a valid driver’s license and a good driving record.
• Must be able to travel extensively (80% or more approximately) as required to service our customers.
• Must be able to work within tight spaces and environments that may be noisy, odorous, dusty, cold and hot on a regular basis.
• Must be able to lift and / or move up to 60 lbs. regularly.
• Must be able to stand for long periods of time as well as walk, twist, bend, kneel, crawl, crouch, reach, climb and work in awkward positions on a regular basis.

Additional Information

This position is not eligible for visa sponsorship.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please call the Loma Human Resources Dept. at [phone] to request assistance. No other requests will be acknowledged.