Analytical Field Service Engineer

ABB Schweiz AG; Quebec, Montreal, Saint-Jean-sur-Richelieu; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an International After-Sales Service Engineer, where you will play a vital role in ensuring optimal performance of analytical systems in the metallurgical industry. This position offers the opportunity to travel internationally, providing hands-on support and training to clients while collaborating with engineering teams to enhance product reliability. With a strong emphasis on customer satisfaction and technical excellence, you will be part of a team that values diversity and innovation. This role promises a dynamic work environment and the chance to contribute to sustainable solutions in a leading global firm.

Benefits

Retirement Plan

Accident Insurance

Healthcare Plan

Wellbeing Program

Qualifications

• 3+ years of experience in on-site troubleshooting in after-sales service.
• Strong knowledge of instrumentation and automation technologies.
• Proficiency in English and French required.

Responsibilities

• Install and maintain analytical systems at client sites globally.
• Provide after-sales support and train clients on equipment usage.
• Collaborate with engineering teams to enhance system reliability.

Skills

Analytical Systems

Troubleshooting

Customer Service

Electronics

Problem-Solving

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Physics

Bachelor's degree in Electromechanical Engineering

Tools

PLC Systems

Industrial Communication Protocols

Spectroscopy Equipment

Job description

International After-Sales Service Engineer – Analytical Instrumentation (Metallurgical Industry)

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

14

This position reports to

Service Manager

Your role and responsibilities

We are looking for an After-Sales Service (SAV) Engineer/Technician to handle the commissioning, maintenance, troubleshooting, and repair of analytical systems used in the metallurgical industry, directly at client sites worldwide. This key position within the after-sales service (SAV) department requires a technical professional with hands-on experience in instrumentation, automation, and analytical systems. The ideal candidate will ensure optimal equipment performance, provide effective technical support, and ensure customer satisfaction.

1. Install, commission, calibrate, and perform preventive and corrective maintenance on ABB analytical systems at client sites.
2. Diagnose and repair faults in analytical instruments, minimizing production downtime.
3. Provide after-sales technical support and propose solutions tailored to client needs.
4. Train clients and on-site personnel on the use and maintenance of equipment.
5. Perform system updates when necessary.
6. Write detailed service reports outlining interventions, corrective actions, and recommendations.
7. Collaborate with engineering and product development teams to improve system reliability.
8. Adhere to safety standards and regulations during interventions.
9. Travel internationally to perform after-sales service missions, sometimes on short notice.
10. Maintain a strong customer service orientation and contribute to revenue growth by proposing product and service sales.

Qualifications for the role

• Bachelor's degree in electrical, physics, mechanical, electromechanical, or related engineering field.
• Experience with analytical systems, spectroscopy, gas analysis, or industrial automation technologies.
• Strong knowledge of electronics, sensors, PLCs, and industrial communication protocols.
• Minimum of 3 years of on-site troubleshooting and repair experience in an international after-sales service context.
• Ability to work independently and manage frequent international travel.
• Excellent problem-solving skills and customer service orientation.
• Proficiency in English and French, both spoken and written. French is required; English is also required for communication outside Quebec.
• Availability to travel internationally (up to 70% of the time).

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts worldwide and high-performance digital technology, ABB is dedicated to making measurement easy for industrial and energy customers to operate more efficiently and profitably.

This offer is conditional upon obtaining Industrial Security Level 2 status and a certificate issued by the Department of Controlled Goods.

We look forward to receiving your application. To learn more about ABB, visit our website www.abb.com.

ABB Canada has been recognized as one of Canada's Best Employers by Forbes magazine for nine consecutive years. We are committed to providing a caring workplace where everyone collaborates, feels valued, and is supported. We also ensure that our policies respect the Employment Equity Program, aiming for a workforce representative of women, aboriginal people, visible minorities, and persons with disabilities.

ABB offers policies supporting military reservists, providing flexibility for military training and activities while maintaining job security, benefits, and privileges.