Key Account Manager

Concentra; Ontario; On-site; CAD 80,000 - 90,000; Full time

Job summary

A leading company is seeking a Key Account Manager to manage and grow relationships with local employer accounts. This role involves achieving sales objectives while ensuring exceptional customer service. Candidates should have a strong background in sales and occupational medicine.

Benefits

401(k) Retirement Plan with Employer Match

Life & Disability Insurance

Paid Time Off & Extended Illness Days Offered

Colleague Referral Bonus Program

Tuition Reimbursement

Dependent Care Spending Account

Employee Discounts

Qualifications

• 3-5 years minimum direct sales and marketing experience.
• Experience selling occupational medical services.

Responsibilities

• Secure, manage, and grow business relationships with employer accounts.
• Meet sales retention and growth objectives.
• Deliver exceptional customer service.

Skills

Results-Oriented

Customer / Relationship-Oriented

Excellent interpersonal skills

Demonstrated Customer Focus

Demonstrated Ability to learn and apply new knowledge

Demonstrated Attention to detail

Demonstrated Time management

Education

Bachelor's degree or equivalent experience

Job description

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Overview

Occupational Medicine Sales experience is required. Please be advised, if you are viewing this position on Indeed, that the salary rate / range set forth herein was provided by Indeed. Concentra's market specific rate / range will be provided during the interview process.

Job Summary

The Key Account Manager will secure, manage, grow and maintain business relationships and associated revenue with identified local / regional employer accounts. Identify new service offerings within assigned account book leading to expanded market share. Meet sales retention and growth objectives in accordance with Concentra sales policies, practices, procedures and applicable regulations. Achieve objectives related to sales and growth of Concentra’s complete service offering.

Ensures the delivery of exceptional customer service by putting all customers (internal and external) first and displaying :

• A healing focus
• A selfless heart
• A tireless resolve

Responsibilities

MAJOR DUTIES AND RESPONSIBILITIES :

• Establish and expand relationships within assigned Key Accounts to uncover additional opportunities.
• Utilize Personas, Sales Process and Job Aids for all sales campaigns and upsell opportunities.
• Retain Key Account customers and defend from competition through management of resources region-wide to drive ongoing satisfaction.
• Work with Director Leadership Team to include in necessary and periodic meetings with Key Account decision makers and personnel.
• 80% of time retaining / defending and 20% to upside growth and expansion of assigned Key Accounts.
• Weekly touches for all Key Accounts
• Meets minimum quarterly / annual revenue goals established by Senior Management, Sales and Sales Operations.
• Closes / Finalizes upsell opportunities, develops an implementation strategy across multiple disciplines as needed with established inception dates.
• Communicates and solicits appropriate approvals on Pricing / Margin targets across multiple disciplines.
• Coordinates “set-up” of Concentra service offering (Service Package) and customer on-boarding to ensure smooth business transition and implementation.
• Establishes “open channel” communication with Concentra Management and service providers to create free flowing customer / market information.
• Coordinates marketing efforts with local Account Executives, Payor Sales group and Sales Directors across multiple territories as needed.
• Work with marketing and SAEs to effectively transition closed Key employers to implementation and account management status.
• Utilizes C4 on a daily, weekly, monthly and quarterly basis and communicates appropriate information.
• Submits weekly activity reports to designated management personnel.
• Submits Monthly Productivity reports to designated management personnel.
• Able to interpret and deliver various customer related outcome data.
• Identify, interpret and develop customer proposal requirements and communicate accordingly with management and corporate proposal development team.
• Maintain current knowledge of industry partners, payors, adjuster teams, case management groups, provider networks (Primary Care, Specialist, PT), etc.

Qualifications

JOB-RELATED SKILLS / COMPETENCIES :

• Results-Oriented
• Customer / Relationship-Oriented
• Demonstrated general knowledge of care delivery, billing, case management, network applications and state regulation standards within the Occupational Healthcare industry.
• Ability to perform complex selling skills – which includes dealing with senior executives, multiple decision makers in large diverse organizations
• Excellent interpersonal skills
• Demonstrated complex sales and multi-services success
• Demonstrated CRM skills and history
• Demonstrated Customer Focus approach
• Demonstrated Ability to learn and apply new knowledge
• Functional ability to operate PC applications, word processing, spreadsheets, and contact management.
• Basic financial analysis and visit trend review skills
• Demonstrated ability to prioritize
• Demonstrated excellent written and verbal communication skills
• Demonstrated Deadline orientation
• Demonstrated Organization and project preparation skills
• Demonstrated Time management
• Demonstrated Sense of urgency and prioritization skills
• Demonstrated Ability to form strong internal and external relationships
• Demonstrated Attention to detail
• Demonstrated Ability to follow-through and follow-up
• Demonstrated Research and data application skills

Education / Credentials

• Bachelor's degree or equivalent experience.

Job-related Experience

• 3-5 years minimum direct sales and marketing experience to local / regional employer accounts.
• Must have experience selling occupational medical services.

Additional Data

• 401(k) Retirement Plan with Employer Match
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Dependent Care Spending Account
• Employee Discounts

This position is eligible to earn a base compensation rate of $80,000 to $90,000 depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and / or seniority.

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including but not limited to the Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the San Diego County Fair Chance Ordinance.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability / veterans