service à la clientèle

Michaels Stores; Drummondville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a team member for their Drummondville store. The role involves providing excellent customer service, assisting with product location, and ensuring efficient checkout processes. Candidates should have a passion for retail and the ability to thrive in a dynamic environment, with opportunities for cross-training.

Benefits

Comprehensive benefits

Diversity and inclusion initiatives

Accommodation support available

Qualifications

• Preferred experience in retail and/or customer service.
• Ability to stand for long periods and lift heavy boxes.

Responsibilities

• Deliver friendly customer service and assist customers in shopping.
• Ensure a quick and friendly checkout process.
• Participate in truck unloading and stocking activities.

Skills

Customer Service

Retail Experience

Cash Handling

Mobility

Job description

Store - DRUMMONDVILLE, QC

Deliver friendly customer service, assist customers in shopping, and help them find what they need. Ensure a quick and friendly checkout process. Perform truck unloading and merchandise duties, maintaining store recovery standards to uphold our Brand Promises.

1. Help customers locate products and provide solutions.
2. Ensure fast, friendly checkout; handle cash transactions according to standards.
3. Promote the Rewards program and Private Label Credit Cards; assist with enrollments.
4. Educate customers on the Voice of Customer (VOC) survey.
5. Support Omni channel processes, including BOPIS and SFS.
6. Participate in truck unloading, stocking, and planogram (POG) activities.
7. Manage merchandise recovery, returns, and store recovery to ensure stock availability and presentation.
8. Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
9. Support shrink and safety initiatives.
10. Follow Standard Operating Procedures (SOPs) and company policies to ensure legal compliance and operational standards.
11. Interact respectfully with colleagues and customers; promote a positive image and embody organizational values.
12. Cross-train in Custom Framing sales and production.

Preferred Knowledge/Skills/Abilities

Other duties as assigned.

Experience Required

• Retail and/or customer service experience preferred.

Physical Requirements & Work Environment

• Ability to stand for long periods.
• Mobility throughout the store.
• Regular bending, lifting, and reaching.
• Ability to lift heavy boxes and use ladders for high shelves.
• Accommodation support available upon request.
• Work in a retail environment, including outdoor work and work during nights, weekends, and early mornings.

Applicants must meet legal requirements and be at least 16 years old.

Our purpose is to fuel the joy of creativity. Michaels operates over 1,300 stores across North America and online. We are committed to diversity and inclusion, providing comprehensive benefits, and fostering a supportive work environment.