Senior Payments GTM Operations Specialist

CLIO; Calgary; Hybrid; CAD 97,000 - 133,000; Full time

Job summary

A leading company in the legal tech industry is seeking a Revenue Operations professional to drive growth for their Payments business. This role involves managing programs, executing strategic plans, and collaborating with various teams to enhance customer success and operational efficiency. The ideal candidate will have significant experience in Revenue Operations, strong analytical skills, and a passion for improving business processes. Join a hybrid work environment that values competitive compensation and employee recognition.

Benefits

Competitive Salary

Health Benefits

Flexible Time Off

RRSP Matching

Clioversary Recognition Program

Qualifications

• 5+ years of experience in Revenue Operations or Payments Operations at a software company.
• Strong understanding of key metrics for Financial Services businesses.

Responsibilities

• Manage programs and strategic initiatives for Clio Payments.
• Build reporting and ROI analysis to measure program effectiveness.
• Drive communication between cross-functional teams.

Skills

Analytical

Communication

Organization

Project Management

Business Acumen

Job description

Revenue Operations has one job to drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support Sales, Marketing, Channel, Payments, Customer Enablement, and Customer Support by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient.

Who you are :

You will be working on the Payments GTM Operations team in the Revenue Operations department. Your team drives Go-To-Market strategies for the Payments business by managing programs, enabling data-driven decision-making, and executing strategic plans to position Clio as the financial solutions provider of choice for legal firms and to achieve Clio's revenue goals. In this role, you will design, implement, and measure strategic Go-To-Market programs, initiatives, and processes that enable our Payments business to grow and scale effectively. You have a passion for identifying complex business challenges and designing highly effective and scalable operational solutions through building, experimenting, and iterating continuously. You will work collaboratively with the Payments leadership team, Revenue Operations team, Product team, and Go-to-Market teams including Customer Success, Sales, and Marketing. You will report directly to the Director of Customer Success Operations.

What you'll be doing :

1. Serve as a key strategic and operational business partner for the Payments leadership team and the supporting cross-functional teams.
2. Manage programs and related strategic initiatives aimed at developing the Clio Payments and Financial Performance portfolio.
3. Identify business needs, scope requirements, and plan execution of Clio Payments projects with cross-functional teams.
4. Build reporting and ROI analysis to measure the effectiveness of customer programs and initiatives designed to increase adoption and performance of the Clio Payments line of business.
5. Drive ongoing communication and collaboration between cross-functional teams supporting Clio Payments goals.
6. Uncover opportunities to increase efficiencies and create new programs for Clio Payments to foster customer growth and adoption.

What you bring :

1. 5+ years of experience in Revenue Operations or Payments Operations at a software company.
2. Strong business acumen and understanding of key metrics for Financial Services businesses and/or Payments products.
3. Excellent organization and time management skills; experience creating and maintaining detailed project plans, meeting tight deadlines, and proactively surfacing risks and issues.
4. Data-driven and analytical; able to use data to measure business impact.
5. Excellent verbal and written communication skills, capable of engaging stakeholders at all levels including executives and cross-functional teams.
6. Ability to work independently and collaboratively to deliver successful outcomes.
7. LI-Hybrid

What you will find here :

Compensation is a key component of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure fair and competitive pay practices that support our high-performing culture.

Highlights of our Total Rewards program include :

1. Competitive, equitable salary with top-tier health benefits, dental, and vision insurance.
2. Hybrid work environment, with an expectation for local Clions (Vancouver, Calgary, Toronto, Dublin) to be in the office at least once a week on our Anchor Day.
3. Flexible time off policy, encouraging 20 days off per year.
4. RRSP matching and RESP contributions.
5. Clioversary recognition program with acknowledgments at 3, 5, 7, and 10 years.
6. The full salary range for this role is $97,700 to $115,000 to $132,300 CAD. We aim to hire candidates within the range, reserving the midpoint for high performers. Final offers depend on experience and skills, with regional variations in salary bands.