Reservations Manager

Boulevard Kitchen & Oyster Bar; Vancouver; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading restaurant in downtown Vancouver is seeking a Reservations Manager who embodies warmth and hospitality. The ideal candidate will manage reservations, greet guests, and lead a team of hosts while ensuring exceptional service. This role requires strong leadership skills and a commitment to creating memorable experiences for guests. Full-time benefits include a weekly gratuity program and various company discounts.

Benefits

Benefits for full-time employees (26+ hours/week)

Weekly gratuity program

Transit discount

Uniforms provided

Company discounts including mountain passes, hotel stays, electronics, and more

Qualifications

• At least one year of experience in a similar role.
• Natural leadership qualities and passion for hospitality.

Responsibilities

• Answering phone inquiries and managing reservations.
• Greeting and seating guests, leading and training hosts.
• Maintaining a clean and welcoming front-of-house environment.

Skills

Leadership

Hospitality

Communication

Job description

Boulevard Kitchen and Oyster Bar is currently seeking a Reservations Manager.

Our ideal candidate will be able to provide a sense of warmth and hospitality to our guests while balancing the organizational demands of the restaurant and mentoring our team of hosts.

Previous experience is required.

You must be available to work Fridays, Saturdays, and Sundays.

Responsibilities:

1. Answering the phone, fielding inquiries, and relaying messages to the appropriate department
2. Taking reservations over the phone, online platforms, or in person
3. Managing the reservation book
4. Recognizing guests by name and remembering their preferences
5. Greeting and seating guests, being the welcoming face of the restaurant
6. Assisting with professional coat check services
7. Maintaining a clean, tidy, and welcoming front-of-house environment
8. Understanding wait staff needs to prevent overcrowding in sections
9. Leading and training other hosts
10. Making decisions and empowering others
11. Performing other duties as assigned

Requirements:

1. At least one year of experience in a similar role
2. Natural leadership qualities
3. Passion for hospitality and creating exceptional experiences
4. Desire for personal and professional growth
5. Honesty, humility, integrity, and reliability
6. Commitment to a strong team culture
7. Focus on quality and professionalism
8. Belief in developing others' potential

Benefits and Perks:

• Benefits for full-time employees (26+ hours/week)
• Weekly gratuity program
• Transit discount
• Uniforms provided
• Company discounts including mountain passes, hotel stays, electronics, and more

Application Instructions:

Please submit your resume with your availability. Only shortlisted candidates will be contacted for interviews.

Additional Information:

Located in downtown Vancouver, Boulevard Kitchen & Oyster Bar features an oyster bar, private dining, and outdoor patio. Inspired by Chef Alex Chen's French traditions, our goal is to deliver memorable ambiance, service, and cuisine reflective of our vibrant city.