Client Solutions Manager, Transportation

Gallagher; Halifax; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Gallagher is seeking a Client Solutions Manager to enhance customer relationships and manage a portfolio of commercial clients. This hybrid role involves driving renewals, policy changes, and collaborating with insurers. The ideal candidate will have strong communication skills, a solution-oriented mindset, and 3 to 5 years of relevant experience, particularly in the Transportation segment. Gallagher offers a competitive salary and comprehensive benefits.

Benefits

Flexible medical & dental coverage

Life, Dependent Life, and AD&D Insurance

Retirement plans including RRSP with company match

Employee Stock Purchase Plan

Educational expense reimbursement

Employee assistance programs

Discounted gym membership

Flexible work arrangements

Paid sick and personal days

Employee recognition programs

Qualifications

• 3 to 5 years of Commercial Mid-Market experience, preferably within a brokerage environment.
• Experience in the Transportation segment is a strong asset.

Responsibilities

• Manage a portfolio of Commercial Clientele, focusing on Transportation.
• Respond promptly to client inquiries and identify upselling opportunities.
• Continuously update insurance market knowledge.

Skills

Communication

Interpersonal Skills

Attention to Detail

Problem Solving

Tech-Savvy

Education

CAIB

CIP

CRM

Tools

EPIC

Job description

Our Commercial team in the Atlantic is hiring! As the Client Solutions Manager, reporting to the Team Lead of Client Solutions, you will work directly with our commercial clients to deliver world-class customer service Gallagher is known for. This involves managing an existing portfolio of clients, driving the renewal cycle, handling policy changes, working on diverse accounts, and collaborating with insurers.

Work Environment

Hybrid (Agile) – Enjoy the benefits of remote work while collaborating in our offices located in Hartland, Fredericton, Dieppe, and Halifax.

How you'll make an impact

1. Support a designated portfolio of Commercial Clientele, focusing on Transportation, leading business retention, and building strong customer relationships.
2. Review accounts at renewal, place coverage, re-market when needed, and adhere to carrier binding authority.
3. Respond promptly to client inquiries, maintaining quick turnaround times.
4. Identify upselling and cross-selling opportunities, working with Account Executives to secure client binding.
5. Continuously update your insurance market knowledge, staying informed about new products and policy updates.

About you

1. Solution-oriented mindset, offering resourceful and innovative solutions to clients.
2. Strong communication and interpersonal skills to develop deep client relationships and collaborate effectively with colleagues.
3. Ability to thrive in a fast-paced, dynamic environment, with effective prioritization skills.
4. Attention to detail, which has contributed to your past successes.
5. Highly tech-savvy, quick to learn new systems and tools.
6. 3 to 5 years of Commercial Mid-Market experience, preferably within a brokerage environment.
7. Experience in the Transportation segment is a strong asset.
8. Valid licensing (CAIB, CIP, CRM, or relevant certifications) and knowledge of EPIC are highly valued.

Compensation and Benefits

In addition to a competitive salary, Gallagher offers a wide range of benefits, including:

• Flexible medical & dental coverage
• Life, Dependent Life, and AD&D Insurance
• Retirement plans including RRSP with company match, TFSAs, and pension
• Employee Stock Purchase Plan
• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Flexible work arrangements, paid sick and personal days, volunteer days
• Employee recognition programs, referral bonuses, and more.