Community Care Coordinator

Trent University; Peterborough; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established institution is seeking a Community Care Coordinator to enhance student wellness and support within the residence community. This role involves collaborating with various campus partners to provide proactive mental health support, triaging wellness cases, and coordinating resources for students with unique needs. The ideal candidate will have a strong background in crisis intervention and excellent communication skills, contributing to a culture of care and support. Join a forward-thinking team dedicated to fostering an inclusive environment and making a meaningful impact on student lives.

Qualifications

• 3+ years of experience in crisis response and student support.
• Proficient in navigating crises and complex situations independently.

Responsibilities

• Provide wellness support and coordinate emergency response plans for students.
• Collaborate with campus partners to develop outreach initiatives.

Skills

Crisis Intervention

Communication Skills

Interpersonal Skills

Judgment and Initiative

Customer Service

Education

Honours degree in Nursing, Social Work, or Behavioral Sciences

Certification in Applied Suicide Intervention Skills Training

Tools

StarRez

Microsoft Word

Spreadsheets

Database Applications

Job description

Trent University is actively committed to creating a diverse and inclusive campus community and encourages applications from all qualified candidates. Trent University offers accommodation for applicants with disabilities in its recruitment processes. If you require accommodation during the recruitment process or require an accessible version of a document/publication, please contact [e-mail].

Job Purpose:

The Community Care Coordinator works collaboratively with team members, campus and community partners, to provide responsive and proactive wellness and mental health support to the residence community. The incumbent supports students living in residence who have disclosed accessibility and unique needs, or wellness complexities to help ensure a smooth transition to residence. The incumbent contributes to a culture of community and care in residence through the development and implementation of outreach and educational initiatives that promote wellness and reduce harm.

Key Activities:

• Provide support to students living in residence who have disclosed accessibility or unique need requirements, in collaboration with residence admissions, and Student Accessibility Services
• Triage wellness cases, acting as a support and coordinating point for students experiencing health and wellness complexities
• Provide follow-up care for students in distress through safety planning and resource referral
• Coordinate Individual Emergency Response Plans (IERPs) in collaboration with residence students, Student Housing, and relevant campus partners
• Refer students to campus partners and external services
• Maintain documentation and case notes in online database (eg. StarRez)
• Collaborate with department staff to develop and facilitate student staff training
• Collaborate with campus partners and use community trends and assessment data to coordinate harm reduction and wellness outreach initiatives
• Develop, maintain, and coordinate a resource inventory related to health and wellness topics and themes
• Make recommendations on issues related to student support, and operational procedure development that align with equity and inclusion principles and policy and legal requirements
• Provide direct supervision to a team of 4-6 nursing, social work, and/or education students
• Some evening and weekend work may be required
• Other duties as assigned

Education Required:

• Honours degree (4 years) in related field such as nursing, social work, or behavioural sciences
• Certification in Applied Suicide Intervention Skills Training is required

Experience/Qualifications Required:

• Three (3) years of related experience in a professional role including experience responding to individuals in crisis and supporting student success.
• Excellent communication and interpersonal skills.
• Demonstrated ability to independently navigate crises and complex situations
• Demonstrated ability to exercise judgement and use initiative in applying and interpreting a variety of procedures, policies, and practices.
• Excellent writing and presentation skills.
• Must be proficient in the use of computer applications such as intermediate level word processing, spreadsheets, and database applications.
• Ability to work independently and as a team player.
• Demonstrated skills in, and commitment to, customer service and continuous improvement.
• A satisfactory Vulnerable Sector Check (“Police Record Check”), dated within the past six (6) months is required as a condition of employment.

Supervision:

• Supervise and direct the activities of 4-6 undergraduate social work, nursing, and/or education student interns.