Sr Operations Manager - Canada

Geodis; Cornwall; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Operations Manager to lead a dynamic team in a fast-paced warehouse environment. This role emphasizes operational excellence, budget management, and employee development. You will be responsible for ensuring effective warehouse operations, maintaining high customer satisfaction, and driving continuous improvement initiatives. Join a company that values transparency, inclusion, and trust, and be part of a culture that supports your professional growth and success. If you are passionate about logistics and operations, this is the perfect opportunity to advance your career.

Benefits

Healthcare coverage

RRSP with DPSP contribution

Life and Accidental Death insurance

Short Term Disability plan

Long Term Disability plan

Teledoc virtual health care access

Opportunities to volunteer

Career development access

Employee resource groups

Mentorship programs

Qualifications

• 6-8 years of related experience in operations management or equivalent.
• Experience with warehouse and labor management systems preferred.

Responsibilities

• Establish operational procedures for warehouse activities and inventory management.
• Lead and mentor supervisory staff to achieve operational objectives.

Skills

Leadership

Budget Management

Problem Solving

Communication

Warehouse Management Systems

Lean Methodologies

Customer Service

Education

Bachelor's Degree

Master's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

SENIOR OPERATIONS MANAGER

The Senior Operations Manager provides leadership to the supervisory staff by coaching and mentoring the team responsible for all budgetary, personnel development and operational objectives for the warehouse. They will develop positive employee relations and build leadership bench strengths within the distribution center.

ABOUT THE TEAM:

At GEODIS, we don’t just move goods through the supply chain, we are passionate about helping you move your career to the next level. As a company, our emphasis on excellence has made us a global supply chain leader, committed to helping clients overcome their logistical constraints. We could not do this without our people, our GEODIANS, and a culture of transparency, inclusion, trust, and respect.

ABOUT THE ROLE:

The points below highlight the Senior Operations Manager duties:

• Establishes operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current.
• Ensures the physical condition of warehouse and equipment are properly maintained.
• Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons.
• Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales.
• Partners with the customer to maintain a high level of customer satisfaction by providing consistent communication and following up on customer concerns and requests.
• Ensures safe operation of the warehouse including meeting company standards for sanitation, maintenance, security and housekeeping.
• Effectively manages the budget and P&L of the operation.
• Ensures operational excellence in all warehouse areas, related equipment, and warehouse management systems.
• Partners with engineering to implement and maintain proper layout of warehouse and product placement.
• Monitors and ensures facility key performance indicators (KPI) are met in a timely and cost effective manner to ensure the profitability and productivity of the distribution center.
• Ensures payroll integrity for direct reports and reporting teams.
• Leads cultural change within facilities whenever necessary.
• Ensures compliance with CTPAT, ISO, AIB, and others regulatory certifications as applicable.
• Provides hands on management of the distribution center including interviewing, hiring, and training supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture.
• Addresses complaints and resolves problems.
• Other duties as required and assigned.

Requirements:

• Bachelor’s degree from a 4 year college or university.
• Masters degree preferred.
• Minimum 6 to 8 years related experience and/or training; or an equivalent combination of education and training.
• Experience with warehouse management systems.
• Experience with labor management systems and productivity initiatives preferred.
• Lean certifications preferred.
• Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

BENEFITS:

We are committed to developing and retaining the best talent in the business and providing benefits that support the success of our GEODIANS.

• Healthcare coverage including prescriptions and dental insurance after 30 days of employment.
• RRSP (Registered Retirement Savings Plan) with DPSP (Deferred Profit Sharing Plan) contribution.
• Employer-provided Life and Accidental Death insurance.
• Employer-provided Short Term Disability plan.
• Available Long Term Disability plan.
• Teledoc virtual health care access to doctors and therapists through Canada Life.
• Opportunities to volunteer and give back to your community.
• Access to career development, employee resource groups, and mentorship programs.
• + more!

Next steps:

Sound like the right job for you?

• Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.

Or

• Text APPLY to [phone] to submit an application.

Environment:

While performing the duties of this job, the employee is regularly required to use hands to manipulate, handle, or feel. The employee is regularly required to talk, hear and communicate. The employee must occasionally lift and/or move up to 15 pounds. The employee is frequently required to work in both an office setting and a warehouse. The employee may occasionally be exposed to moving mechanical parts. The employee is regularly exposed to ambient lighting and temperate climate conditions.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

GEODIS is an equal-opportunity employer and encourages all qualified candidates to apply. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.