Technical Support / Customer Service Representative (Remote)

Concentrix; Charlottetown; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service and technical support is seeking individuals for a remote position. The role involves providing inbound support, resolving technical issues, and maintaining knowledge of client products. With comprehensive benefits and opportunities for growth, this position is ideal for those with a strong customer service background.

Benefits

Paid training and performance-based bonuses

Comprehensive employee benefits including medical, dental, and vision insurance

Flexible work-from-home position

Opportunities for career growth

Qualifications

• Minimum of 1 year of customer service experience required.
• Proficiency in fast-paced multi-tasking.
• Strong problem-solving skills.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.
• Track and document information in databases.

Skills

Customer relationship building

Problem-solving

Multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $18 per hour, including base salary and performance-based incentives
- Paid training and performance-based bonuses
- Comprehensive employee benefits including medical, dental, and vision insurance, paid PTO, and a Registered Retirement Savings Plan
- Opportunities for career growth and personal development, with 80% of managers promoted from within
- Supportive and inclusive culture with programs that celebrate diversity and community involvement
- Flexible work-from-home position

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Offer additional products and/or services while delivering expert customer experiences
- Maintain broad knowledge of client products, including smartphones, tablets, and computers

What is Required (Qualifications):
- Strong focus on building customer relationships
- Minimum of 1 year of customer service experience
- Open availability and a high school diploma or GED
- Proficiency in fast-paced multi-tasking and strong problem-solving skills
- A quiet, distraction-free home work environment with high-speed internet

How to Stand Out (Preferred Qualifications):
- Previous technical support experience
- Familiarity with iOS and/or MacOS or comparable technology
- Strong computer navigation skills and PC knowledge
- Eagerness to learn new technologies

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