Technical Support / Customer Service Representative (Remote)

Concentrix; Glovertown; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service and technical support is seeking candidates for a remote position. The role involves providing inbound customer support, resolving technical issues, and maintaining knowledge of client products. Ideal candidates will have at least one year of customer service experience and a high school diploma, with opportunities for career advancement and a comprehensive benefits package.

Benefits

Paid training

Lucrative employee referral bonus

Comprehensive benefits package

Opportunities for career advancement

Supportive and inclusive work culture

Qualifications

• Minimum of 1 year of customer service experience.
• Strong focus on building customer relationships.
• Open availability and a quiet, distraction-free work environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences while offering additional products and/or services.

Skills

Customer relationship building

Problem-solving

Multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary range of $16-$18 per hour, including base salary and performance-based incentives
- Paid training and lucrative employee referral bonus opportunities
- Comprehensive benefits package including medical, dental, and vision insurance, paid PTO, and a Registered Retirement Savings Plan
- Opportunities for career advancement and personal development with mentorship programs
- Supportive and inclusive work culture recognized by multiple awards for employee satisfaction and growth
- Work remotely from a distraction-free environment

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services
- Deliver exceptional customer experiences while offering additional products and/or services

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- Strong focus on building customer relationships
- High school diploma or GED
- Open availability and a quiet, distraction-free work environment
- Proficiency in fast-paced multi-tasking and strong problem-solving skills

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Familiarity with iOS and/or MacOS or comparable technology
- Strong computer navigation skills and PC knowledge
- Eagerness to learn new technologies
- A desktop or laptop with high-speed internet connection

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