Hydrographic Technical Support Consultant

Teledyne Technologies Incorporated; Fredericton; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Hydrographic Technical Support Consultant to join their dynamic CARIS Team in Canada. In this role, you'll leverage your expertise in hydrographic data processing to provide exceptional support to clients globally. Your responsibilities will include delivering training sessions, analyzing client systems, and documenting workflows. This position offers an exciting opportunity to engage with cutting-edge technology in geospatial software while fostering strong relationships with clients. If you thrive in a collaborative environment and are passionate about making an impact, this is the perfect opportunity for you.

Qualifications

• 2+ years experience with EIVA, PDS, QPS, HIPS and SIPS.
• Fluency in English; additional languages are a plus.

Responsibilities

• Provide first-line technical support to customers.
• Conduct software training in-office and at client sites.

Skills

Hydrographic Data Processing

Technical Support

Python Scripting

Interpersonal Skills

Problem-Solving Skills

Communication Skills

Education

Bachelor's Degree in Hydrography

Bachelor's Degree in Geomatics

Tools

AWS

Docker

Kubernetes

Oracle

PostgreSQL

Job description

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, environmental monitoring, electronics, oceanographic research, oil and gas exploration, medical imaging, and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want to be part of a winning team.

Job Description

Teledyne CARIS and Teledyne Optech have united to form Teledyne Geospatial, offering holistic solutions for land and sea mapping through industry-leading lidar sensors and software workflows.

Teledyne CARIS is a leading developer of geospatial software for ocean mapping and marine information systems, headquartered in Fredericton, Canada. We provide software for processing sonar and LiDAR data, managing large datasets, creating charts and maps, and data sharing online. Our clients include government agencies, defense organizations, commercial survey companies, and academic institutions.

Teledyne Optech has been a pioneer in lidar and photogrammetry technology for 40 years, with products deployed worldwide, including on other planets.

We are seeking a Hydrographic Technical Support Consultant to join our CARIS Team in Canada.

Position Summary

As a hydrographic data processing expert, you will be the main contact for our clients, providing support via email, phone, online resources, and remote or onsite training worldwide. A minimum of two years' experience with EIVA, PDS, QPS, HIPS and SIPS, or equivalent, is required.

Primary Duties & Responsibilities

1. Provide first-line technical support to customers.
2. Conduct software training in-office and at client sites.
3. Develop strong relationships with clients.
4. Analyze client systems, identify issues, and demonstrate solutions.
5. Document workflows and technical notes.
6. Participate in marketing and sales activities, including conferences.
7. Gain expertise to provide consultancy services.

Job Qualifications

1. Bachelor's degree in Hydrography, Geomatics, or related fields, or proven hydrographic survey experience.
2. Experience in scripting languages, preferably Python.
3. Knowledge of Cloud technologies like AWS, Docker, Kubernetes is a plus.
4. Cat A Hydrography Certification is an asset.
5. Confidence in delivering training sessions.
6. Fluency in English; additional languages are a plus.
7. Willingness to travel internationally (approx. 25-30%).
8. Strong interpersonal, intercultural, communication, time management, and problem-solving skills.

The ideal candidate may also have:

1. Experience with hydrographic processing software, especially CARIS products.
2. Knowledge of bathymetric LiDAR systems.
3. Experience with RDBMS like Oracle or PostgreSQL.
4. Familiarity with RESTful APIs, SQL, JSON.

Teledyne is committed to ethical business practices. All employees must comply with applicable laws and regulations, maintaining our reputation for honesty and integrity.