Technical Support / Customer Service Representative (Remote)

Concentrix; Cambridge; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service and technical support is seeking candidates for a remote customer support role. This position involves providing exceptional service, resolving technical issues, and maintaining knowledge of client products. The company offers competitive pay, comprehensive benefits, and opportunities for career growth, with a strong emphasis on employee development.

Benefits

Comprehensive benefits including medical, dental, vision insurance

Paid time off

Paid training and mentorship program

Employee referral bonus opportunities

Qualifications

• Minimum of 1 year of customer service experience.
• Strong problem-solving skills and proficiency in fast-paced multi-tasking.
• A quiet, distraction-free environment to work from at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Problem-solving

Computer navigation

Multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary range of $16 - $18 per hour, including base pay and performance-based incentives
- Lucrative employee referral bonus opportunities
- Comprehensive benefits including medical, dental, vision insurance, and paid time off
- Opportunities for career growth with about 80% of managers promoted from within
- Paid training and a supportive mentorship program to aid in your career journey
- Work remotely in a distraction-free environment

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services, including smartphones, tablets, and computers
- Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills and proficiency in fast-paced multi-tasking
- Strong computer navigation skills and knowledge of PCs
- A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications):
- Technical support experience is preferred
- Familiarity with iOS and/or MacOS or comparable technology
- Eagerness to learn new technologies
- Open availability for scheduling flexibility

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #EmployeeBenefits

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