Lift Operations Assistant Manager

Sun Peaks Resort; Sun Peaks; On-site; CAD 60,000 - 70,000; Full time

Job summary

Join a vibrant team at one of Canada's largest ski areas, where you will lead a dedicated group of seasonal operators. As the Lift Operations Assistant Manager, you will play a crucial role in enhancing guest experiences while ensuring safety and operational efficiency. This position offers a unique opportunity to foster team spirit and productivity in a beautiful mountain setting. Enjoy perks like seasonal passes, paid vacation, and professional development opportunities while contributing to a culture of inclusivity and environmental stewardship.

Benefits

Seasonal lift, trail, and golf passes

Three weeks of paid vacation

Benefits plan, Health Spending Account

Participation in RRSP and DPSP programs

Training and professional development

Dining and retail discounts

Friends and family rates at hotel

Reciprocal programs with partner ski areas

Eligibility for 'Pay for Performance' bonus program

Qualifications

• Strong background in operations management and safety.
• Proven leadership skills with a record of team retention.

Responsibilities

• Assist with hiring, training, and scheduling of staff.
• Ensure safe and efficient operation of all lifts.

Skills

Leadership Skills

Administrative Skills

Multitasking

Guest Experience

Microsoft Office Proficiency

Continuous Improvement Mindset

Ski/Snowboard Proficiency

Education

Post-secondary education in ski area operations or tourism management

Lift 150 certification

Job description

Reporting to the Lift Operations Manager, the Lift Operations Assistant Manager oversees a team of 85+ seasonal operators and supports the Operations Manager in managing Lift Operations related to product, people, and guest experience. This role is ideal for a seasoned supervisor with a strong background in operations management, safety, productivity, team spirit, and guest service. The position requires a people-focused leader who can boost morale and productivity, retain employees, and foster excellence within the team.

Compensation: $60,000 to $70,000 per year

Physical Requirements: Medium, involving handling loads between 10kg and 20kg, mainly outdoors.

This role requires physical presence at the designated location.

Perks and Benefits include:

• Seasonal lift, trail, and golf passes
• Three weeks of paid vacation initially
• Benefits plan, Health Spending Account, EFAP
• Participation in RRSP and DPSP programs
• Training and professional development
• Dining and retail discounts at resort outlets
• Friends and family rates at Sun Peaks Grand Hotel
• Reciprocal programs with partner ski areas and hotels
• Eligibility for 'Pay for Performance' bonus program

Required Skills and Qualifications:

• Post-secondary education in ski area operations, tourism management, or equivalent (preferred)
• Lift 150 certification (asset)
• Proven leadership skills with a record of team retention and motivation
• Strong administrative skills
• Ability to multitask and make sound decisions quickly
• Continuous improvement mindset
• Valid BC driver’s license with annual abstract
• Skier/snowboarder proficiency
• Proficiency in Microsoft Office
• Guest experience champion and ambassador for Sun Peaks Resort

Primary Responsibilities:

• Assist with hiring, training, scheduling, and administration of staff
• Ensure safe and efficient operation of all lifts and conveyors
• Conduct daily quality control checks of lifts, mazes, and lift ramps
• Maintain records including lift logs, training, incident reports, and safety meetings

Leadership and Safety:

• Ensure staff adherence to safety and inspection procedures
• Oversee performance management, coaching, and mentoring
• Conduct weekly staff meetings, document minutes for compliance

OHS:

• Oversee safety policies, incident reporting, and investigations

Other Responsibilities:

• Follow environmental policies and serve on EMS committee

Why Join Us?

We are Canada's second-largest ski area, dedicated to providing exceptional mountain experiences. Our team values inclusivity, growth, and environmental stewardship. Join us to be part of a vibrant community, enjoy professional development, and explore our beautiful mountain resort. We are committed to diversity and inclusion and acknowledge the Secwépemc People as traditional territory.

Apply now: https://sunpeaks.clearcompany.com/careers/jobs/fb679481-05e5-3855-fc92-3381e60cd713/apply?source=3399625-CS-58771