Lift Operations Assistant Manager

Sun Peaks Resort; Sun Peaks; On-site; CAD 60,000 - 70,000; Full time

Job summary

An established industry player invites you to join their dynamic team as a Lift Operations Assistant Manager. This role is perfect for an experienced supervisor passionate about enhancing guest experiences and team productivity in a vibrant ski resort environment. You will oversee a large seasonal workforce, ensuring safety and operational efficiency while fostering a culture of continuous improvement. With a commitment to employee growth and a diverse community, this opportunity offers you the chance to make a significant impact in a beautiful mountain setting. Join a team that values your contributions and strives for excellence in every guest interaction.

Benefits

Season lift, trail, and golf passes

Three weeks of paid vacation

Benefits plan, Health Spending Account

RRSP and DPSP matching programs

Training and professional development

Dining and retail discounts

Friends and family rates at hotel

Reciprocal programs with partner areas

Performance-based incentive bonus

Qualifications

• Experience in operations management and team leadership.
• Valid BC driver’s license and skier/snowboarder proficiency.

Responsibilities

• Assist with hiring, training, and scheduling of staff.
• Ensure safe and efficient operation of lifts and conveyors.
• Conduct daily quality checks on lifts and mountain facilities.

Skills

Leadership in team retention

Strong administrative skills

Multitasking ability

Guest experience focus

Proficiency in Microsoft Office

Education

Post-secondary education in ski area operations

Lift 150 certification

Job description

Reporting to the Lift Operations Manager, the Lift Operations Assistant Manager oversees a team of 85+ seasonal operators and supports the Operations Manager in managing Lift Operations related to product, people, and guest experience. This role is suited for an experienced supervisor with a strong track record in operations management, safety, productivity, team spirit, and guest satisfaction. The position requires managing a seasonal workforce, driving team morale, and enhancing productivity.

Compensation and Physical Requirements

Salary: $60,000 to $70,000 per year

Physical Demands: Medium; involves handling loads between 10kg and 20kg, primarily outdoors.

This role requires physical presence at the designated location.

Perks and Benefits

• Season lift, trail, and golf passes
• Three weeks of paid vacation initially
• Benefits plan, Health Spending Account, EFAP
• RRSP and DPSP matching programs
• Training and professional development
• Dining and retail discounts at resort outlets
• Friends and family rates at Sun Peaks Grand Hotel
• Reciprocal programs with partner ski areas and hotels
• Performance-based incentive bonus (post-qualification)

Required Skills and Qualifications

• Post-secondary education in ski area operations, tourism management, or related field (preferred)
• Lift 150 certification (asset)
• Proven leadership in team retention and motivation
• Strong administrative skills
• Ability to multitask and make sound decisions quickly
• Continuous improvement mindset
• Valid BC driver’s license with annual abstract
• Skier/snowboarder proficiency
• Proficiency in Microsoft Office
• Guest experience focus and ambassadorial qualities

Primary Responsibilities

• Assist with hiring, training, scheduling, and administration of staff
• Ensure safe and efficient operation of lifts and conveyors
• Conduct daily quality checks on lifts and mountain facilities
• Maintain records of operations, training, incidents, and safety meetings

Leadership and Safety

• Ensure staff compliance with safety and inspection procedures
• Oversee performance management, coaching, and mentoring
• Conduct weekly staff meetings with proper documentation for compliance

OH&S Responsibilities

• Oversee safety policies, incident reporting, and investigations

Additional Responsibilities

• Adhere to Environmental Management policies and participate in EMS committee

Why Join Us?

Sun Peaks Resort is Canada’s second-largest ski area, dedicated to providing an exceptional mountain experience. We value our team, invest in your growth, and foster a diverse, inclusive community. Join us to be part of a passionate team that creates memorable experiences for guests while caring for our environment. We are committed to equal opportunity employment and acknowledge the Secwépemc People’s traditional territory.

Apply now: https://sunpeaks.clearcompany.com/careers/jobs/fb679481-05e5-3855-fc92-3381e60cd713/apply?source=3399625-CS-58771