Lift Operations Assistant Manager

Sun Peaks Resort LLP; Sun Peaks; On-site; CAD 60,000 - 70,000; Full time

Job summary

Join a passionate team at a leading ski resort, where you will oversee a dedicated group of seasonal operators. This role is perfect for a seasoned supervisor who thrives in operations management and is committed to enhancing guest experiences. You will play a pivotal role in fostering a positive work environment, ensuring safety compliance, and driving team morale. With a focus on continuous improvement, you'll help deliver exceptional service while enjoying the perks of working in a beautiful mountain setting. Embrace this opportunity to grow professionally while making a difference in the lives of our guests and team members.

Benefits

Winter/Summer Season Lift, Trail and Golf passes

Three weeks of paid vacation

Benefits plan with Health Spending Account

Participation in RRSP and matching DPSP

Company supported training and development

Dining discounts

Retail discounts

Friends and family rates

Reciprocal programs with ski areas

Pay for Performance incentive bonus program

Qualifications

• Strong leadership and operations management skills.
• Experience in motivating high-performance teams.
• Proficient in Microsoft Office and multitasking.

Responsibilities

• Assist with staff hiring, training, and scheduling.
• Ensure safe operation of passenger ropeways.
• Conduct daily quality control checks on lifts.

Skills

Leadership Skills

Operations Management

Team Motivation

Safety Compliance

Multitasking

Microsoft Office Proficiency

Guest Experience

Post Secondary Education in Ski Area Operations

Lift 150 Certification

Continuous Improvement Mindset

Education

Post Secondary Education in Ski Area Operations

Tourism Management

Job description

Current job opportunities are posted here as they become available.

Reporting to the Lift Operations Manager, the Lift Operations Assistant Manager has joint oversight for a team of 85+ seasonal operators and supports the Operations Manager providing effective management of Lift Operations as it relates to product, people and experience. This position is ideally suited to a seasoned supervisor with a strong track record in operations management, combined with a commitment to safety, productivity & efficiency, team spirit and guest experience. With oversight for a significant seasonal workforce, we are seeking a people-focused leader and team champion, who can drive morale and productivity to both retain employees and bring out the best in them.

Compensation Information: $60,000 to $70,000 per annum

Physical Requirement: Medium, work activities involve handling loads between 10kg and 20kg; predominately in an outdoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

• Post secondary education in ski area operations, tourism management or equivalent preferred.
• Lift 150 certification an asset.
• Solid leadership skills with track record for retaining and motivating high performance teams.
• Strong administrator.
• Flexible multitasker with ability to balance team and operational requirements and make/communicate sound decisions in the moment.
• Continuous improvement mindset, with appetite to seek new ways of delivering on our guest and employee experience.
• Valid BC driver’s license with abstract submitted annually.
• Proficient in use of PC programs including Microsoft Office.
• Guest experience champion and ambassador for Sun Peaks Resort.

Primary Responsibilities:

Operational:

• Assist with staff hiring, training, scheduling and administration.
• Efficient and safe operation of all passenger ropeways and conveyors.
• Daily quality control checks of all operating lifts, mazes and lift ramps on the mountain (winter and summer).
• Maintenance of records, including daily lift logs, personnel training records, incident reports, and weekly safety meetings.

Leadership/Team Enablement:

• Ensure staff work in accordance and adherence to established safety and inspection procedures.
• Assist in overseeing performance management, identifying opportunities for regular coaching and mentoring for supervisors and team members.
• Hold weekly (at minimum) staff meetings with follow-up on agenda items, minutes to be recorded and filed for Worksafe BC, OH&S and TSBC compliance.

OH&S:

• Oversight for, and adherence to, all safety policies, including training, incident/accident reporting, investigation and associated documentation.

Other:

• Work within the guidelines of our Environmental Management Policy and represent Operations on the EMS committee.

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.