reservations manager

Government of Canada - Central; Brockville; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated individual to oversee daily operations and manage staff in a dynamic environment. This role involves developing policies, recruiting and supervising team members, and ensuring exceptional customer service. The ideal candidate will thrive in a hands-on position, addressing client needs and maintaining operational efficiency. If you are passionate about public service and have a knack for leadership, this opportunity is perfect for you. Join a team that values commitment and strives for excellence in community service.

Qualifications

• Experience in developing policies and supervising staff.
• Strong customer service skills and ability to manage operations.

Responsibilities

• Develop and implement policies for daily operations.
• Recruit, hire, and supervise staff while addressing customer concerns.
• Organize work schedules and maintain inventory.

Skills

Policy Development

Staff Recruitment

Supervision

Customer Service

Education

Bachelor's Degree

Job description

Overview Languages

English

Education

• Bachelor's degree

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Arrange for and oversee maintenance activities
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Organize and maintain inventory

Supervision

• 1 to 2 people