Solution Delivery Manager

Rogers Communications; Brooks; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Join a leading company as an IT Solution Delivery Manager, where you will lead projects that connect Canadians through innovative technology solutions. You will collaborate with various teams to ensure effective delivery while promoting quality and excellent customer experience. This hybrid role offers competitive benefits and opportunities for personal growth.

Benefits

Competitive salary & annual bonus

Flexible health and dental benefits

Pension, RRSP, TFSA, and stock matching programs

Discounts on Rogers services

Paid volunteering time off

Wellness programs including CBT and virtual therapy

Qualifications

• Experience in a corporate IT environment, preferably telecommunications.
• Familiarity with project planning, cost estimation, and spend forecasting.
• Background in software delivery, project management, or business analysis.

Responsibilities

• Lead planning and delivery of IT solutions for Rogers Business unit.
• Collaborate with various teams to manage project scope, budget, and timeline.
• Represent business stakeholders in IT discussions.

Skills

Leadership

Communication

Analytical Skills

Problem Solving

Negotiation

Education

Bachelor’s Degree in a technical field

Tools

SDLC methodologies

Job description

Note : This position is available to candidates in multiple locations as long as you are able to travel to a local Rogers office.

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. We support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility projects that shape the future of technology in Canada and expand connectivity coast to coast. If you are interested in being part of this, consider applying for the following opportunity :

Rogers Communications is seeking an IT Solution Delivery Manager to lead the planning and delivery of projects supporting the Rogers Business unit. Reporting to a Sr. Mgr, Solution Delivery within Business IT, you will be responsible for ensuring the effective delivery of solutions that meet key business needs.

What you will do :

• Collaborate with Rogers Business teams including Business Systems, Sales, Marketing, Customer Service Operations, and Planning to manage scope within budget and timeline constraints, developing appropriate IT solutions and realistic delivery plans. Engage in trade-off discussions and explore the 'art of the possible'.
• Coordinate with IT Demand Management and assemble project teams from Architecture, Infrastructure, Information Security, PMO, Application Development (both waterfall and agile), Testing, and Operations for successful project delivery.
• Represent business stakeholders in IT discussions and vice versa.
• Contribute to solution design through JAD sessions and solution reviews.
• Play the roles of Project Manager and/or Business Analyst depending on resource availability.
• Manage team efforts to resolve issues and conflicts, escalating to senior management when necessary.
• Align projects with business and IT roadmaps.
• Promote quality, innovation, excellent customer experience, teamwork, and open communication regarding issues and opportunities.
• Build trusted relationships with business partners and team members across the organization.

What you have :

• Experience in a corporate IT environment, preferably within telecommunications and in a B2B context.
• Excellent oral and written communication skills, capable of translating technology issues into business terms and explaining business concepts to technical audiences at all levels.
• Leadership and collaboration skills including teamwork, organization, adaptability, influence without authority, negotiation, and conflict resolution.
• A strong desire and ability to learn Rogers Business products, operations, and underlying IT requirements.
• A consultative mindset rather than an order-taker approach.
• Experience in project planning, cost estimation, and spend forecasting.
• Familiarity with SDLC methodologies including Waterfall and Agile.
• Ability to write and evaluate IT requirements for quality and completeness.
• Strong analytical and problem-solving skills.
• Experience managing vendors, participating in RFPs, and drafting/reviewing SOWs.
• Understanding of Rogers’ business and IT practices is an asset.
• Background in software delivery, project management, or business analysis, with a Bachelor’s Degree in a technical field. Certifications like PMP, CBAP, or Agile are advantageous.

What’s in it for you?

We invest in our people and help them reach their potential. Benefits include:

• Competitive salary & annual bonus
• Flexible health and dental benefits, pension, RRSP, TFSA, and stock matching programs
• Discounts on Rogers services, Blue Jays tickets, TSC items, and wireless accessories
• Paid volunteering time off
• Company matching contributions to charities
• Priority in internal role applications (Rogers First)
• Wellness programs including CBT, virtual therapy, and fitness memberships

We are committed to environmental sustainability and diversity, supporting equity groups including People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities, and Women. Our organization values what makes us different and great.

This is a hybrid work position requiring in-office presence three days a week at Barlow 2400 32 Ave NE, Calgary, AB. You can choose which days to be in the office.

Schedule : Full time

Shift : Day

Length of Contract : Not Applicable (Regular Position)

Work Location : Barlow 2400 32 Ave NE, Calgary, AB

Travel Requirements : None

Posting Category / Function : Technology & Information Technology