Customer Service Rep-Bilingual French

Elavon; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

A leading player in the payments industry is seeking a dedicated customer service representative to provide exceptional support to a diverse clientele. In this role, you'll be the first point of contact for customers, resolving inquiries and ensuring satisfaction with our services. This dynamic position requires strong problem-solving abilities and effective communication skills, allowing you to thrive in a fast-paced environment. Join a forward-thinking company that values your growth and offers a supportive work culture, where your contributions will directly impact our success and the satisfaction of our customers.

Benefits

Career Development Resources

Health Benefits

Financial Security Benefits

Dynamic Work Environment

Qualifications

• 4-5 years of relevant customer service experience.
• Thorough knowledge of banking products and services.

Responsibilities

• Resolve customer inquiries and problems on first contact.
• Provide account information and resolve billing disputes.

Skills

Customer Service

Problem Solving

Negotiation Skills

Interpersonal Skills

Microsoft Office

Time Management

Education

High School Diploma

Tools

Computer Navigation

Job description

Company Overview

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. We are committed to your professional growth and success, and as part of the U.S. Bank family, we celebrate the individuality of each member of our diverse global team.

Job Description

Provides high-quality customer service by responding to telephone inquiries, requests, and problems. Researches, analyzes, and provides solutions that meet customer needs. Key responsibilities include:

1. Resolving customer inquiries and problems on first contact
2. Providing customers with account information
3. Resolving or referring billing disputes
4. Correcting payment errors
5. Revising fee and finance charges as appropriate
6. Account maintenance
7. Taking card, check, or other orders
8. Acting on lost or stolen cards/checks
9. Researching unresolved customer problems

Start Date: June 9th, 2025

Qualifications

Basic Qualifications

• High school diploma or equivalent
• Typically four to five years of relevant experience

Preferred Skills and Experience

• Thorough knowledge of banking products and services concepts, practices, policies, and procedures
• Effective telephone and interpersonal skills
• Strong problem-solving and negotiation skills
• Ability to handle difficult customer calls
• Proficient in computer navigation and Microsoft Office applications
• Ability to identify, resolve, or escalate problems
• Good time management skills to maximize client assistance while maintaining high customer service levels

Accessibility

In compliance with Elavon's commitment to AODA, individuals requiring accommodation during the application or hiring process can contact us via:

• Email: [e-mail]
• Phone: [phone] x617232
• Mailing address: Attn. Human Resources – Accessibility, Elavon Canada, 4576 Yonge Street, Toronto, ON, M2N 6N4

These options are reserved for individuals requiring accommodation due to a disability. All information will be handled confidentially.

Benefits

We offer a dynamic, diverse working environment with benefits supporting your health and financial security, along with career development resources to help you grow and excel.

This is an Elavon posting. Elavon is part of the U.S. Bank family.

Note: Posting may close earlier due to high application volume.