Customer Service Rep-Bilingual French

U.S. Bank; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading financial institution is seeking a customer service representative to provide high-quality support to clients. The role involves resolving inquiries, handling billing disputes, and maintaining accounts. Successful candidates will possess strong problem-solving skills and a commitment to customer satisfaction.

Benefits

Comprehensive Benefits

Financial Security Support

Qualifications

• Typically four to five years of relevant experience.

Responsibilities

• Resolving customer inquiries and problems on first contact.
• Providing account information and correcting payment errors.
• Researching unresolved customer problems.

Skills

Customer Service

Problem Solving

Negotiation

Interpersonal Skills

Time Management

Education

High School Diploma

Tools

Microsoft Office

Job description

At U.S. Bank, we’re committed to helping our customers and communities succeed by enabling smarter financial decisions. We believe in the potential of each individual and offer a wide range of opportunities for growth and learning from Day One.

Job Description

Provides high-quality customer service by responding to telephone inquiries, requests, and problems. Responsibilities include:

1. Resolving customer inquiries and problems on first contact;
2. Providing account information;
3. Resolving or referring billing disputes;
4. Correcting payment errors;
5. Revising fee and finance charges as appropriate;
6. Account maintenance;
7. Taking card, check, or other orders;
8. Acting on lost or stolen cards/checks;
9. Researching unresolved customer problems.

Start Date: June 9th, 2025

Bilingual - French

Basic Qualifications

• High school diploma or equivalent
• Typically four to five years of relevant experience

Preferred Skills/Experience

• Thorough knowledge of banking products, services, policies, and procedures
• Effective telephone and interpersonal skills
• Strong problem-solving and negotiation skills
• Ability to handle difficult customer calls
• Proficient in computer navigation using various software including Microsoft Office
• Ability to identify, resolve, or escalate problems
• Good time management skills to assist a high volume of clients while maintaining excellent service

If accommodations are needed during the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our benefits and total rewards are designed to support your well-being and financial security, helping you thrive both inside and outside of work.

Note: Posting may close earlier due to high applicant volume.