Store Manager

Laura Canada Inc.; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading fashion retailer is seeking a passionate Store Manager to lead their Ottawa location. The ideal candidate will inspire a team to deliver exceptional customer service while achieving sales targets. With a focus on creating a vibrant store environment, you will play a key role in shaping the shopping experience for customers. Join us to make a positive impact in the fashion industry!

Qualifications

• Minimum of 3 years of experience in a store management role.
• Ability to create a positive work environment.
• Recognized for positive leadership and a solution-oriented approach.

Responsibilities

• Recruit, onboard, and coach team members on customer service.
• Ensure key financial objectives are met.
• Act as a stylist to build personalized wardrobes for customers.

Skills

Leadership

Customer Service

Team Development

Fashion Knowledge

Job description

Join our team to achieve your full career potential! We are proactive, outside-the-box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine! Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women look and feel their best.

How will you support the team?

As a role model and business leader, the Laura Canada Store Manager possesses a contagious passion for fashion and customer service. You will motivate and develop a winning team that provides a unique and memorable shopping experience to every customer. You will foster a vibrant, fun, energetic, and enjoyable store environment.

1. Recruit, onboard, develop, and coach team members on exemplary customer service, promoting various programs, product knowledge, and current trends.
2. Ensure all key financial objectives (sales, closing ratio, dollars per transaction, units per transaction, etc.) are met.
3. Schedule effectively to ensure optimal floor coverage.
4. Act as a stylist to build personalized wardrobes for customers.
5. Monitor team performance through appraisals, ongoing coaching, conflict resolution, and disciplinary actions.
6. Collaborate with the merchandising team to ensure compliance with standards and guidelines, maintaining an attractive merchandise presentation.
7. Support daily operations such as receiving merchandise, updating prices, processing shipping orders/transfers, and maintaining store cleanliness.

Qualifications

• Passion for fashion and customer service that inspires others.
• Minimum of 3 years of experience in a store management role.
• Ability to create a positive work environment that motivates team members to learn and grow.
• Recognized for positive leadership and a solution-oriented approach.