Assistant Coffee Shop Manager

SSP; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

SSP Canada is seeking an Assistant Restaurant Manager for their Starbucks units at Ottawa International Airport. This role involves leading the restaurant team, managing daily operations, and ensuring exceptional customer service. Candidates should have management experience in the food & beverage industry, with a preference for those with Starbucks experience.

Benefits

End of fiscal year super bonus potential

Free Employee Parking

Qualifications

• Minimum of two years management experience in food & beverage.
• Previous experience managing a Starbucks location preferred.
• Experience in casual dining settings advantageous.

Responsibilities

• Recruits, trains, and develops the team of Food Travel Experts.
• Implements guest service standards and maintains merchandising standards.
• Manages team member performance and provides feedback.

Skills

Conflict Management

Organizational Skills

Job description

End of fiscal year super bonus potential

Free Employee Parking

SSP Canada operates several restaurants throughout the Ottawa International Airport, including Darcy McGees, Cork & Well, Starbucks, Tim Hortons, Bridgehead Coffee, Big Rig Brewing, and Canal Market.

The Assistant Restaurant Manager plays a crucial role in partnering with the Restaurant General Manager to lead the restaurant team. Our Assistant Restaurant Managers excel at delegating tasks, delivering exceptional customer service, leading by example, and developing their team. This position specifically oversees our Starbucks units.

Essential Functions

1. Recruits, trains, develops, and communicates with the team of Food Travel Experts.
2. Implements and maintains guest service standards and brand specifications.
3. Maintains merchandising standards, display presentations, signing standards, and monitors inventory levels.
4. Develops, plans, and assigns daily goals, tasks, and team member responsibilities.
5. Manages, supervises, and evaluates team member performance, providing feedback and disciplinary actions as needed.
6. Assists in monitoring sales performance through analysis of sales reports and comparison shopping.
7. Ensures adherence to all company policies, procedures, and provincial health and sanitation standards.
8. Handles office tasks including management of funds, receiving, inventory, purchasing, team member scheduling, and payroll.

Skills & Other Requirements

1. Minimum of two (2) years of management experience in the food & beverage industry, preferably in a coffee shop environment.
2. Previous experience managing a Starbucks location is strongly preferred.
3. Experience in casual dining settings is also advantageous.
4. Proven ability to manage conflicts effectively and ensure successful outcomes under pressure.
5. Strong organizational skills to prioritize daily, weekly, monthly, and yearly activities.
6. Ability to obtain Transport Canada Security Clearance.

SSP Canada is an equal opportunity employer and complies with the Accessibility for Ontarians with Disabilities Act, 2005. If accommodations are needed during the recruitment process, please inform us of your requirements.