Caseworker

Cencora; British Columbia; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the health sector is seeking a Caseworker to manage patient programs and provide support to healthcare professionals. The role involves case management, data collection, and communication with various stakeholders. Ideal candidates will have a background in business or healthcare and experience in customer service. Join us to make a meaningful impact on health outcomes!

Qualifications

• Minimum of one year experience in customer service.
• Bilingual (French/English) is an asset.

Responsibilities

• Manage assigned projects and cases.
• Provide telephone support to patients and healthcare professionals.
• Document activities in program-specific databases.

Skills

Multitasking

Effective Communication

Problem-Solving

Education

Associate's Degree

Tools

Microsoft Office

Job description

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Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Primary Duties And Responsibilities

• The management of the assigned projects and/or cases.
• Adherence to the general company processes.
• Telephone support: implementing call-centre programs including providing support to patients, healthcare professionals, and funding bodies. Current assistance lines focus on funding and access issues, compliance programs.
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaising with healthcare providers.
• Implement pharmaceutical and biotechnology market research initiatives with physicians, patients, pharmacists, or other health professionals.
• All patient programs are based on casework methods, involving outbound calls.
• Document activities in program-specific databases.
• Participate in ongoing training and specialized courses as deemed appropriate.
• Provide feedback on protocols, databases, processes, and inter-departmental relationships.
• Communicate clearly with managers, peers, and colleagues regarding case management during absences.
• Participate in training of new caseworkers, including shadowing and call monitoring.
• Report all adverse events to the relevant units/departments.
• Perform other duties and tasks as assigned.

Experience And Educational Requirements

• Broad training in fields such as business, accountancy, sales, marketing, or computer sciences, typically obtained through a two-year associate's degree or equivalent experience.
• Minimum of one (1) year experience in customer service.
• Bilingual (French/English) is an asset.
• Ability to multitask.
• Experience in the medical/pharmaceutical field is an asset.
• Working knowledge of Word, Excel, and Outlook.

Minimum Skills, Knowledge And Ability Requirements

• Knowledge of the pharmaceutical distribution industry.
• Experience with automated warehouse systems.
• Strong business, financial, analytical, and mathematical skills.
• Effective communication skills, both oral and written.
• Interpersonal and leadership skills.
• Organizational skills with attention to detail.
• Ability to meet deadlines consistently.
• Problem-solving skills and issue resolution efficiency.
• Presentation skills.
• Proficiency in Microsoft Office programs.

The successful candidate may have daily contact with unilingual English-speaking customers, patients, or team members from cross-functional teams.