Caseworker- 14-months contract

Cencora; British Columbia; On-site; CAD 41,000 - 64,000; Full time

Job summary

Cencora is seeking a dedicated individual for a full-time position focused on managing projects and providing support in the pharmaceutical industry. The role involves telephone support, case management, and market research initiatives. The successful candidate will contribute to improving health outcomes while enjoying competitive compensation and benefits in an inclusive culture.

Benefits

Health Coverage

Wellness Programs

Professional Development

Mentorship

Volunteer Opportunities

Qualifications

• At least one year of customer service experience.
• Experience in the medical or pharmaceutical field is an asset.

Responsibilities

• Manage assigned projects and cases.
• Provide telephone support and implement call-centre programs.
• Conduct market research with health professionals.

Skills

Bilingual

Problem Solving

Attention to Detail

Education

Associate's Degree

Tools

MS Word

Excel

Outlook

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Primary Duties and Responsibilities:

1. The management of the assigned projects and/or cases.
2. Adherence to the general company processes.
3. Telephone support, including implementing call-centre programs for patient, healthcare professional, and funding bodies, focusing on funding and access issues, compliance programs, and providing support through outbound calls.
4. Administer and follow case-management protocols: clinical monitoring, data collection, patient follow-up, compliance, therapy monitoring, adverse event reporting, and liaising with healthcare providers.
5. Conduct market research initiatives with physicians, patients, pharmacists, or other health professionals related to pharmaceuticals and biotechnology.
6. Document activities in the specific database for each program.
7. Participate in ongoing training and specialized courses as deemed necessary.
8. Provide feedback on protocols, databases, processes, and inter-departmental relationships.
9. Communicate clearly with managers and colleagues regarding case management during absences.
10. Assist in training new team members, including shadowing and call monitoring.
11. Report all adverse events to the relevant departments.
12. Perform other duties as assigned by management.

Experience and Educational Requirements:

• Broad training in fields like business administration, accountancy, sales, marketing, or computer sciences, typically obtained through a two-year associate's degree or equivalent experience.
• At least one year of customer service experience.
• Bilingual (French/English) is an asset.
• Ability to multitask and pay attention to detail.
• Strong problem-solving skills.
• Experience in the medical or pharmaceutical field is an asset.
• Proficiency in Word, Excel, and Outlook.

Minimum Skills, Knowledge, and Abilities:

• Advanced knowledge of the pharmaceutical distribution industry.
• Knowledge of automated warehouse systems.
• Strong business, financial, analytical, and mathematical skills.
• Effective communication skills, both oral and written.
• Interpersonal and leadership skills.
• Organizational skills with attention to detail.
• Ability to meet deadlines consistently.
• Excellent problem-solving and presentation skills.
• Knowledge of MS Word, Excel, PowerPoint, and other Office programs.

The successful candidate may have daily contact with English-speaking customers, patients, or cross-functional team members.

What Cencora Offers

We provide competitive compensation, benefits, and resources fostering an inclusive culture that supports your purpose-driven work. Our benefits include health coverage, wellness programs, family support, training, professional development, mentorship, and volunteer opportunities.

Full-time position.

Equal Employment Opportunity

Cencora is committed to equal opportunity and prohibits discrimination based on race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in protected classes. We also provide reasonable accommodations for individuals with disabilities during the hiring process. For accommodation requests, contact 888.692.2272 or [e-mail].

Accessibility Policy

We are committed to accessible employment practices and will accommodate individuals with disabilities during recruitment and employment processes.

Salary Range*

$41,200 CAD - $63,360 CAD

Affiliated Companies:

Innomar Strategies