Caseworker - 12 months contract

Cencora, Inc.; Burnaby; On-site; CAD 41,000 - 64,000; Full time

Job summary

Cencora, Inc. is seeking a dedicated team member to manage projects and provide support in the pharmaceutical distribution industry. The ideal candidate will have strong problem-solving skills and experience in customer service. Join us to make a difference in healthcare.

Benefits

Competitive Compensation

Health Support

Training and Development Opportunities

Qualifications

• Minimum one year in customer service.
• Experience in medical/pharmaceutical fields is an asset.

Responsibilities

• Manage assigned projects and cases.
• Provide telephone support for healthcare professionals.
• Document activities in program-specific database.

Skills

Bilingual

Problem-Solving

Attention to Detail

Education

Two-Year Degree

Tools

Word

Excel

Outlook

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

PRIMARY DUTIES AND RESPONSIBILITIES :

• The management of the assigned projects and / or cases.
• Adherence to the general company processes.
• Telephone support, including implementing call-centre programs for patient, healthcare professional, and funding bodies, focusing on funding / access issues, compliance programs.
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, and adverse event reporting.
• Implement pharmaceutical and biotech market research initiatives with healthcare professionals and patients.
• Manage out-bound calls based on casework methods.
• Document activities in the program-specific database.
• Participate in ongoing training and product-specific courses.
• Provide feedback on protocols, database, and processes.
• Assist in training new team members.
• Report all adverse events to the appropriate units.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS :

• Broad training in business, sales, marketing, IT, or similar, typically a two-year degree or equivalent experience.
• Minimum one year in customer service.
• Bilingual (French / English) is an asset.
• Ability to multitask and attention to detail.
• Strong problem-solving skills; experience in medical / pharmaceutical fields is an asset.
• Proficiency in Word, Excel, Outlook.

MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS :

• Knowledge of pharmaceutical distribution industry.
• Understanding of warehouse systems.
• Business and financial acumen.
• Analytical and mathematical skills.
• Effective communication skills, organizational skills, ability to meet deadlines.
• Excellent problem-solving and presentation skills.
• Proficiency in Office programs.

The successful candidate may interact daily with English-speaking customers, patients, or cross-functional teams.

What Cencora offers

Competitive compensation, benefits, and resources supporting an inclusive culture and personal wellness, including health, emotional, financial, and social support, training, and development opportunities.

Full-time position.

Cencora provides equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, or other protected classes. We are committed to accommodating individuals with disabilities during the employment process. To request accommodations, contact 888.692.2272 or [e-mail] .

Accessibility Policy

We are committed to accessible employment practices and will accommodate people with disabilities during recruitment and employment processes.

Salary Range

41,200 CAD - 63,360 CAD

Affiliated Companies :

J-18808-Ljbffr

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